Custify Reviews in May 2025: User Ratings, Pros & Cons

"Streamlined the onboarding process with the help of Custify"

What do you like best about Custify? It connects all the critical touchpoints from the user lifecycle and brings visibility over the entire customer journey. It is the central command hub we need to make fast decisions over the customer portfolio. Since we implemented Custify, leads and users with issues have stopped falling between the cracks. What do you dislike about Custify? Based on what I’ve experienced so far, I would rate Custify 5 out of 5. I can not think of one thing that I ...

"Powerful insights & customer segmentation done right"

What do you like best about Custify? The fact that I can easily slice and dice our customer base. Custify helped us build powerful segments that we use as a foundation for health scores and lifecycles. We can better adapt our marketing communication to help the users discover and adopt our solution. What do you dislike about Custify? Custify is a great tool that provides plenty of insights. What's not to like about it? Recommendations to others considering Custify: Custify can be the go-to ...

"Great Tool for Customer Success Departments"

What do you like best about Custify? Custify is a powerful tool For CSMs and Success department in general. It has health scores that can be defined for each segment, the dashboard gives you also the possibility to send surveys and to create calculated metrics. One other positive note goes to the layout, with one page you have access to all the different informations you need about your clients. It is also possible to personalize the dashboard itself. What do you dislike about Custify? It ...

"Great Tool for Customer Success Departments"

What do you like best about Custify? Custify is a powerful tool For CSMs and Success department in general. It has health scores that can be defined for each segment, the dashboard gives you also the possibility to send surveys and to create calculated metrics. One other positive note goes to the layout, with one page you have access to all the different informations you need about your clients. It is also possible to personalize the dashboard itself. What do you dislike about Custify? It ...

"The tool you need to stay connected with your customers -real-time product usage"

What do you like best about Custify? Being able to correlate health scores and product usage data helped us easily prioritize our roadmap. Having the customer data in one place makes it easier to understand the user journey and streamlines the customer research processes we need to do in the product organization. What do you dislike about Custify? There is not much I dislike about Custify, it is a great service that provides plenty of insights. After understanding the power of it, you might ...

"The tool you need to stay connected with your customers -real-time product usage"

What do you like best about Custify? Being able to correlate health scores and product usage data helped us easily prioritize our roadmap. Having the customer data in one place makes it easier to understand the user journey and streamlines the customer research processes we need to do in the product organization. What do you dislike about Custify? There is not much I dislike about Custify, it is a great service that provides plenty of insights. After understanding the power of it, you might ...

"Highly Recommended Software"

What do you like best about Custify? The application is a centralized location for all of our important metrics, email campaigns, goals, etc. Previously, we were using several different applications to track and monitor our business. Custify has allowed us to condense our work technologies while simultaneously reducing unnecessary yearly expenses. Custify is a wonderful application for businesses of all sizes! What do you dislike about Custify? Initially, we discovered a couple of bugs in ...

"Highly Recommended Software"

What do you like best about Custify? The application is a centralized location for all of our important metrics, email campaigns, goals, etc. Previously, we were using several different applications to track and monitor our business. Custify has allowed us to condense our work technologies while simultaneously reducing unnecessary yearly expenses. Custify is a wonderful application for businesses of all sizes! What do you dislike about Custify? Initially, we discovered a couple of bugs in ...

"Customer health portfolio at a glance"

What do you like best about Custify? By far the responsiveness of their team. Their CS team is best in class, and their product is constantly updating to reflect requests from customers. The ease of use for CSMs, the increased visibility into tasks, the easy to build targeted and segmented lists based on account details or usage has made our team more efficient than ever. As we continue to develop our use cases and build out the platform, we continue to be impressed with the capabilities to ...

"Customer health portfolio at a glance"

What do you like best about Custify? By far the responsiveness of their team. Their CS team is best in class, and their product is constantly updating to reflect requests from customers. The ease of use for CSMs, the increased visibility into tasks, the easy to build targeted and segmented lists based on account details or usage has made our team more efficient than ever. As we continue to develop our use cases and build out the platform, we continue to be impressed with the capabilities to ...