Custify Reviews in June 2026: User Ratings, Pros & Cons

"Custify has helped me a lot to reduce my client churn"

What do you like best about Custify? This CRM tool is very useful and it helps you save a lot of time, while all of your tasks are working more smoothly. It makes the ability to work with your team more productive, being even more perfect on a remote program. What do you dislike about Custify? The dashboard could be a bit more organized. Recommendations to others considering Custify: A very helpful solution for reducing churn. Besides, customer support is great, as a client you get a lot of ...

"We have significantly reduced client churn"

What do you like best about Custify? Keeping track of all our KPIs with the help of just one tool is something great. It saves time and makes work and our ability to improve so much easier. If one of our clients is at a risk of churn, we get an alert and the system assigns the task to a team member who can try to fix the issue. Since we’ve started using Custify, our churn has reduced significantly. Furthermore, our team has managed to do a great job, despite working remote. What do you ...

"Health scores and customer insights made easy"

What do you like best about Custify? Custify helps our business see what our clients are up to and sends alerts if the health scores drop below the value we set it at. This allows us to take measures quickly and target the clients that could use an upgrade or could benefit from an upsell. What do you dislike about Custify? Nothing too bad. Overall support was great when small bugs appeared. Reports and lifecycles could be more intuitive. Recommendations to others considering Custify: I ...

"Brilliant Kit, Brilliant Service"

What do you like best about Custify? Excellent way of keeping track of what our customers are doing. What do you dislike about Custify? Integration with CRMs could be easier, but I appreciate it's a difficult job! What problems is Custify solving and how is that benefiting you? Just keeping track of customers is a huge plus!

"Best CS software we’ve tried"

What do you like best about Custify? We have a lot of clients and before Custify, reaching them all was a huge task. Custify makes tracking our users’ insights feel like kids’ play compared to the many steps we had to take before we started using this software. What do you dislike about Custify? I honestly have no complaints. Everything so far has been great, including the dedicated support, which responds faster than we could ever hope for. Recommendations to others considering Custify: If ...

"Easy CS tool every department should try"

What do you like best about Custify? Anyone who knows how difficult it is to reduce churn and wants to have an automated onboarding process and automated outreach should definitely start using Custify. There is no denying how much time we’ve managed to save and how much we’ve managed to reduce our churn since we implemented this software. What do you dislike about Custify? For certain features, like lifecycles, we need their help to set them up due to complexity. What problems is Custify ...

"That product that you hope nobody else uses. It’s that good."

What do you like best about Custify? I like being able to see all of my clients’ info in one place with the customer 360 view. Now, I can easily filter the clients based on whatever criteria I need and I know exactly when they need to upgrade. The automation and segmentation of the process saves time and significantly reduces the risk of making a mistake. What do you dislike about Custify? In the beginning, there was a learning curve but once you get past that, there’s nothing left to ...

"Tracking customer insights and viewing all usage data is so easy with Custify"

What do you like best about Custify? I can view all of the client insights in a customer 360 view and this alone helps my workflow and the accuracy of my reports. Everything I do has now been automated and I have every information I need about a client in one place. This has helped the number of successfully onboarded clients grow. What do you dislike about Custify? I would like to be able to customize the emails a little bit more. Recommendations to others considering Custify: If you get ...

"I use it daily and I wouldn’t go back"

What do you like best about Custify? I am impressed with what this tool can do. I use it daily for reporting and targeting clients and it’s incredibly helpful. I can see all the info on a client in one place instead of going through multiple apps. Now I know exactly which of my clients need to upgrade and I can send them an offer. It saves us time and I feel much more productive than before. What do you dislike about Custify? I had some trouble when I first did the setup, but the customer ...

"Practical and very helpful tool to both sales and support"

What do you like best about Custify? For us, first and foremost, Custify solves an issue of client overview across our teams. We’ve integrated previously disconnected tools so now our teams not only get full info on our clients but also multiple outreach options and detailed customer health tracking. The automated playbook and alerts options save everyone a lot of time. What do you dislike about Custify? Integration took a bit of time and deciding on the right customer health scores was a ...