Custify Reviews in June 2026: User Ratings, Pros & Cons

"Our CS department is more productive"

What do you like best about Custify? My team uses Custify on a daily basis. The product is incredibly useful and for me, it’s perfect because it helps me track my team’s productivity which has increased significantly. The task and alerts features are particularly useful. When coupled with our custom health scores, we now get alerts on specific client issues. No need for long reports every morning. What do you dislike about Custify? Nothing really. It didn't seem easy to use at first but ...

"A software bought for our CS team really helps us in Sales"

What do you like best about Custify? What is great about this app is that I can track all the information about a client and see what support does. It’s great because when I want to contact a client to get him from the trial into paid period or make an upsell, I don’t have to wait on that info to come from various other depts or reports. Instead, I have everything in one place in the customer 360 view and i can tie it with alerts. What do you dislike about Custify? I may be just a little ...

"A tool for CS that works brilliantly for Support"

What do you like best about Custify? It’s a great tool. It’s easy to use and on top of a nice and clean UI, it has amazing features that make it perfect for me. The segmentation and the tasks that are assigned automatically are helping with staying on track and saving time for the entire team, not just me. What do you dislike about Custify? There are certain reports that I must ask the Custify team to send me. Luckily, they are very quick about it and it’s not the end of the ...

"The features in Custify directly help us coordinate both sales and support"

What do you like best about Custify? Custify has come in handy especially in the recent past. I was handed a client from another colleague and I knew nothing about him so I had to find out everything asap. Having Custify was great because I was able to see every conversation he had with my colleague, his conversation history with support people and his usage of our product. I was able to do all that, contact him and look professional from the first day. This would have never happened in the ...

"Every CS team should implement Custify"

What do you like best about Custify? The health scores and the ability to track them per segment like pricing plan or feature usage are excellent. We can sync that with the alerts, and when the health scores drop, we get an alert, and we can react faster than we were able to in the past. Custify has improved our relationship with the customers and our churn has dropped significantly. What do you dislike about Custify? I have no complaints about Custify. It’s perfect the way it ...

"A tool every b2b SaaS team should use"

What do you like best about Custify? This software makes it easy for me to segment and track our customers’ loyalty for each feature that they use. Being able to track the NPS means I know what features they use and based on that information, our company can create customised upsells. What do you dislike about Custify? Some reports that I need require getting in touch with Philip’s team, to get them. Recommendations to others considering Custify: Anyone looking for a CS tool should look no ...

"A very versatile and useful software"

What do you like best about Custify? It’s very easy to use and it gives us a complete view of what our clients are doing. The customer 360 view is the feature we are using most in our dept. It gives us a complete view of what every client is doing: their payment history, what features they use and to what extent if they get stuck during the onboarding process or how many people are using one account. It’s never been easier to keep track of our clients and to keep them happy and ...

"Custify has made tracking how well our Clients have been doing much simpler and easier."

What do you like best about Custify? Being able to track client health scores has been very helpful. Custify provided our team with a centralized place to view all our relevant client information. What do you dislike about Custify? There isn't anything about Custify that I dislike. The service allows us to manage important client information all in one place, and it is easy to use. Recommendations to others considering Custify: Custify has a great support team. Reach out if you have any ...

"This CS software saves us so much time in day to day activities"

What do you like best about Custify? The ease of use and valuable customer insights provided by the platform What do you dislike about Custify? I would like a bit more organization, but overall great product Recommendations to others considering Custify: If you are looking to reduce churn and gain valuable insights to your customer health scores, then Custify is the way to go What problems is Custify solving and how is that benefiting you? We are reducing churn and helping company's grow ...

"A tool that helped us push to organize and plan"

What do you like best about Custify? The customer health scores and automation features are saving us a lot of precious time. We know which client needs our attention and regarding what issue. Our clients are happy we don't spam them and I'm happy the team does more revenue per agent. What do you dislike about Custify? Some reports require contacting the Custify team; it would be nice to be 100% independent. Recommendations to others considering Custify: I would recommend Custify to any ...