Custify Reviews in June 2026: User Ratings, Pros & Cons

"Such an improvement over the old way we did CS"

What do you like best about Custify? My favorite thing about using Custify is that I can track how clients use our features; their engagement with maybe…the newest feature we have added. Segmentation is also one really cool feature of this software. It feels like the possibilities of segmenting clients are endless. What do you dislike about Custify? I need a certain report segmented by date with a few other metrics. The support team kindly helps me with this but some option to generate a ...

"Custify helped a lot during last year’s push to WFH"

What do you like best about Custify? When we started working remotely last year, Custify made our lives much easier. We don’t have to be in the same place to be able to work well together and have easy access to client data. We set our own health scores, depending on what interests us. Once a health score drops, we get an alert and this alone saves us a great deal of time. With the company 360 view we know everything our clients do and we get a clear idea where they’re heading and if they ...

"Custify gives us a break from tedious tasks."

What do you like best about Custify? There is no other tool on the market that helps a CS dept as much as Custify. It is the perfect tool for our Cs TEAM. As a manager, I need to be able to keep track of what every team member is doing, and this is exactly what Custify is helping me with. Another great feature is that we can track our clients' health scores based on pricing plan or per any other segment you could think of. What do you dislike about Custify? It's that one report that I have ...

"When we found Custify it was a perfect match to the requirement brief from the CS dept"

What do you like best about Custify? This software feels like it was custom-made for our customer success department. The segmentation filters work great and the fact that they can track custom health scores per pricing plan is beyond helpful. Now they use the customer 360 view when dealing with clients and it saves everyone so much time. No more requests for cross-tool reports with billing or usage data. What do you dislike about Custify? Nothing. It’s been a great help to us so ...

"I never thought I would be excited about alerts & health scores."

What do you like best about Custify? With Custify I have the ability to see as many health scores as I want and to set alerts for them. I am honestly excited about alerts and the automated tasks because they save me and my team so much time and in the morning. We know exactly what the day’s priorities will be. What do you dislike about Custify? There isn’t anything that I don’t like. Custify is the best software I have ever used for Customer success. Recommendations to others considering ...

"With Custify the customer success team can finally scale"

What do you like best about Custify? NPS and reports! I can now track and segment our clients’ satisfaction for each feature that they use. Tracking the NPS helps me find out which features our company’s clients use most and based on that I know how to create customized upsell offers. Now the clients are happy because they don’t get spammed and they get offered features that they actually need. What do you dislike about Custify? There’s one team performance report I wish I could get as fast ...

"Customer 360 info and health scores made easy"

What do you like best about Custify? When the company started using Custify, I got a 360 customer view of all clients and this was a game-changer. I can keep track of my clients, see everything in one place and set alerts if the health scores are dropping below a certain point. What do you dislike about Custify? The new dashboard feature looks a little rough on the edges, but I don’t think that is a major problem if you take into consideration all the other benefits of using ...

"Great tool to for managing & tracking day-to-day CS activities"

What do you like best about Custify? One of the things I like best about using Custify is that simple tasks can be done automatically, with no human intervention through playbooks. We get alerts and reports in the morning and can focus on important high touch issues. This saves me so much time and the fact that I can see the clients’ interactions with our team, their usage of our product and any other information I need is fantastic. What do you dislike about Custify? Nothing major. I had ...

"Works great for sales"

What do you like best about Custify? I like Custify because although it’s not a tool meant for our department, we have managed to use it successfully with our clients. We are able to track our clients and see what features of our product they use more and which ones they use very little or not at all. What do you dislike about Custify? It perfectly fits our needs so there’s really nothing to dislike since we probably aren’t using it to its full extent. Recommendations to others considering ...

"A serious piece of software"

What do you like best about Custify? We implemented this to simplify our customer facing teams’ job. We needed something that would integrate every tool we use and give the team options like health scores and task coordination. We really loved the onboarding process with Philipp - we got a detailed list of each step and a lot of tips on how to best configure Custify for our use case. What do you dislike about Custify? Nothing really. This software is a great fit. Recommendations to others ...