Custify Reviews in May 2025: User Ratings, Pros & Cons

"Smooth implementation and great support along the journey"

What do you like best about Custify? Being more on the product and technical side I really appreciate their straightforward documentation and the possibility to get in touch with their tech team every time we need. We have a dedicated slack channel where we can just message them instantly and they get back to us. It's made our life easier by a hundred miles because it's not only through email. What do you dislike about Custify? Up at this stage I wound’t say their is something we dislike. ...

"Real-time customer visibility is a game-changer"

What do you like best about Custify? Custify is an awesome tool to segment your client base into manageable areas and to target each segment with automated campaigns to address concerns or give shout-outs. What do you dislike about Custify? Custify and its team have been awesome and there is nothing that I can think of that they can do better currently. What problems is Custify solving and how is that benefiting you? Impact customer retention and reduce churn by better engaging and ...

"A great solution for enhancing customer satisfaction & increasing upsell rate"

What do you like best about Custify? It is really easy to have a complete overview thanks to the customer 360 view feature. I can help my clients in just a few minutes because I have all of the data available. I can see anything from payment history to their feature usage. Having access to all of the info allows me to do quick segmentation and reporting. What do you dislike about Custify? Custify on mobile is… difficult to say the least. I do wish they would improve things ...

"Custify has worked great for our CSMs and support staff"

What do you like best about Custify? Custify is one of those software that works great for everyone and keeps the whole team happy. My team is more proactive now. We get to set automatic alerts and tasks and I can see what everyone is working on. The 360 customer view allows us to get a look at any client’s history and that saves us time during calls. What do you dislike about Custify? I had a little bit of trouble getting around Custify in the first week but Philip’s team proved to be an ...

"The right partner for your customer success journey"

What do you like best about Custify? We were new to client success so we didn’t know from the very beginning what we needed in order to succeed. We had ideas but truth be told, we were looking for a company that can help us create meaningful relationships with our customers and kind of help set us up for success. What do you dislike about Custify? To be honest, nothing comes to my mind at this point Recommendations to others considering Custify: If you have any issues, just contact the ...

"One tool for many painpoints"

What do you like best about Custify? This is the perfect tool for any Customer Success Manager. I can set the health scores per segment or price plan, and I get our customers' feel in no time. If the health scores drop, Custify sends an alert with a task to the right person to solve the issue. What do you dislike about Custify? I had a few small issues with navigating through the software at first, but luckily the Custify team is great and they helped a lot. Recommendations to others ...

"Excellent customer management software with great support"

What do you like best about Custify? - The focus is on CS activity and everything related, rather than trying to please everything in one. This is a great fit for companies that want the best tool for their team, rather than something that works for everyone. - API and Integrations worked well and it was a breeze to connect most of our stack - High quality and competent support from Irina and the rest of the team. Really A-level marks there. What do you dislike about Custify? Knowledgebase ...

"Excellent tool that's almost a perfect fit for the customer satisfaction team"

What do you like best about Custify? 99% of the time when I open Custify, I use the customer 360 view, and it has saved me a lot of time. No more going back and forth conversations with clients. I can see every bit of relevant information, and it helps a lot. Every piece of information about the client’s engagement with our product, feature usage, previous conversation with our Support team, payment history and so on. It's saved me so much time. What do you dislike about Custify? It took me ...

"We've streamlined operations with Custify while switching to remote work"

What do you like best about Custify? This is such an easy tool to use. It’s incredibly intuitive and it feels as if it was built for our department when in fact, it wasn’t. I like the fact that the 360 customer view allows us to see all chats with our clients and their entire history (payments, issues, number of account users, etc). This feature makes our interactions with them much more pleasant and efficient. What do you dislike about Custify? No mobile app and the interface doesn't ...

"An easy to use platform in your customer expansion process"

What do you like best about Custify? With Custify we were able to create a single source of truth by syncing important customer information from different sources. This helped us easily create segments based on health scores and create custom playbooks. Another challenge we had was related to our customers' license utilization. With Custify we were able to set alerts, and automate actions based on license utilization thresholds we have set and this has enabled us to identify multiple ...