Custify Reviews in May 2025: User Ratings, Pros & Cons

"A powerful tool to increase customer retention and reduce churn"

What do you like best about Custify? Custify’s dashboards & reporting system are very powerful. It is easy to slice and dice and understand what is the distribution of Accounts at Risk, Reasons per At-Risk customers, and Renewal At-Risk customers. What do you dislike about Custify? It is an easy-to-use, robust tool with a super intuitive interface even for non-technical people. There is nothing to dislike about it. What problems is Custify solving and how is that benefiting you? We wanted ...

"Scaling operations has been easier than we thought"

What do you like best about Custify? By far the responsiveness of their team. Their CS team is the best in class, and their product is constantly updated to reflect requests from customers. You have increased visibility into team tasks, and it is easy to build targeted and segmented lists based on account details or product usage What do you dislike about Custify? Nothing really but make sure you bring all the data points you need into Custify, in order to get the most out of ...

"The tool you need to do a proper customer segmentation"

What do you like best about Custify? As a paid marketer I am always concerned about my landing page conversion rate. In order to make sure I have this covered, I need to know that my marketing messages are relevant and users resonate with them. Having the possibility to understand how different types of users use 123FormBuilder, what type of features they adopt, and why, makes me write better copy and has a positive impact on my conversion rate. What do you dislike about Custify? Based on ...

"Custify helps us build the right message for the right audience"

What do you like best about Custify? Custify is powerful when it comes to building a proper segmentation for your customers. Having a proper segmentation strategy gives you the chance to deep dive and understand how are specific users using your product. What features do they use, how do they use them, and why do they use them? Knowing this type of information helps me tailor my communication. What do you dislike about Custify? I absolutely like the tool and I am glad the marketing team has ...

"A highly recommended tool"

What do you like best about Custify? Right content that works can be challenging when you do not have the right analytics and data behind it. Knowing how different types of users use different features, help us understand what they value, and what is important to them. We use this information to build powerful messages that convert What do you dislike about Custify? Nothing comes to my mind. It is an easy-to-use tool even for marketers and content writers. Recommendations to others ...

"Custify gets the job done and has amazing support"

What do you like best about Custify? It has an easy interface and an incredibly responsive support team. At our scale, Custify gets the job done and lets our Customer Success team do what they do best without worrying too much about getting the data they need from our app. What do you dislike about Custify? Lack of more robust analytics controls. From an engineering perspective, I'd like more control over which analytics attributes we send and don't send without needing to contact support. ...

"The perfect tool to manage your customer success operations"

What do you like best about Custify? Having all the customer information in one tool and not needing to go back and forth between multiple systems. This actually saved a tremendous amount of time for the Customer Care team who finally had the time to talk to our customers and understand their real pains. We moved from reactive to proactive customer service. What do you dislike about Custify? I like the product and I am glad we took the decision to implement it. Recommendations to others ...

"Great Customer Support!"

What do you like best about Custify? The ability to segment and group our data based on custom attributes, events, and behaviors - excellent customer support and best practices shared whenever needed. What do you dislike about Custify? More custom attribute types and the ability to work with tags would be beneficial, some UI improvements when flowing through the app - such as customization and view of the "Details" area for each customer profile. What problems is Custify solving and how is ...

"Powerful, easy to use CS solution"

What do you like best about Custify? I am a big fan of the task management module from Custify. It keeps me focused and on the right track. I know exactly what I have to do and which is the priority.The team meetings are more efficient because of that. What do you dislike about Custify? Nothing comes to my mind. I consider it a powerful tool, a must-have in the CS technology stack Recommendations to others considering Custify: Not sure what I could suggest rather than make sure you are ...

"A hidden gem in a forest of Customer Success Tools"

What do you like best about Custify? Let me start off that the onboarding process of Custify is out from this world. Literally, I felt special from the first contact. The Customer Success Team (especially Natalia) knows the product inside out, is transparent, listens & really goes this extra mile. This is literally every other tool I worked with in the past 5 years but on Crack. It's easy to navigate, stellar dashboarding. Doing my day to day job never was so fun. Ultimate pro's: * Great ...