9.7
SpotScore
Crisp Reviews in July 2026: User Ratings, Pros & Cons
Transforming customer conversations, one click at a time.
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Starts from $25 / User / Month, also offers free forever plan
Crisp Reviews & Ratings
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Spotsaas Editor’s POV
Crisp.chat is a customer support platform built around live chat, chatbots, and operator assignment. Before shortlisting, verify that its analytics dashboard meets your reporting needs—users consistently flag limited visibility into conversation metrics and agent performance data as a gap compared to competitors like Zendesk or Intercom. Test the mobile app and ...Read more
Crisp pros and cons
Responsive and helpful customer support team, providing prompt assistance and solutions.
Rich features, integration with various tools, and continuous development of new functionality.
Easy to use, clear interface, and accessibility across different communication channels.
Solid product orientation, friendly to small and medium-sized businesses, with a coherent and solid vision.
Some users experienced complexities when navigating through various options, indicating potential navigation challenges.
Limited visual customization options, such as chatbox button customization, preventing full visual customization.
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Showing 81-90 out of 140
H
HellRaizer
10/15/21
I love this service and the team is…
I love this service and the team is amazing!
H
HellRaizer
10/15/21
I love this service and the team is…
I love this service and the team is amazing!
AU
Anonymous User
08/03/21
"Amazing experience, better than Intercom and Hubspot combined"
What do you like best about Crisp? I love how we have the CRM, response system, and email campaigns are all in one. Crisp makes it very easy to have targeted campaigns and very quick turnaround times to respond to our customers. A very powerful tool which without, we'd be in the dark for the majority of our customer's feedback. The FAQ page is also very helpful and easy to use. We use it in place of Hubspot and Intercom thanks to the service it provides and the price point. What do you ...
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BC
Benoît C
06/16/21
"Must have when you launch a new product"
What do you like best about Crisp? Really easy to use, and the "magic browse" that allows to see what user sees live is really helpfull when we launched a new product. We were able to do customer success and correct bugs in a really short time What do you dislike about Crisp? Maybe some setting menus are too complicated. What problems is Crisp solving and how is that benefiting you? Customer success, marketing conversion and debug.
AB
Ananay B
05/28/21
"Pathetic Customer Support"
What do you like best about Crisp? Nothing, the customer support is pathetic and doesn't respond What do you dislike about Crisp? They charged my card twice and as soon as I asked for a refund they stopped responding to my email What problems is Crisp solving and how is that benefiting you? Removing crisp, going to go with another service
HS
Henrik Stougaard Nielsen
05/28/21
Incomplete and buggy software
Incomplete software. It simply cannot compete with its competitors. They make a lot of promises about improvements that they never follow up on.Such as: They do not have a built-in feature to send an "Out of office" message every time. Instead, they have a bot where something similar can be set up, but it is very unreliable and does not work for returning customers. We were promised this fix more than a year ago and have yet to see it. And this is only one example.Of the worst errors, Crisp ...
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HS
Henrik Stougaard Nielsen
05/28/21
Incomplete and buggy software
Incomplete software. It simply cannot compete with its competitors. They make a lot of promises about improvements that they never follow up on.Such as: They do not have a built-in feature to send an "Out of office" message every time. Instead, they have a bot where something similar can be set up, but it is very unreliable and does not work for returning customers. We were promised this fix more than a year ago and have yet to see it. And this is only one example.Of the worst errors, Crisp ...
Read more
AB
Ananay B
05/28/21
"Pathetic Customer Support"
What do you like best about Crisp? Nothing, the customer support is pathetic and doesn't respond What do you dislike about Crisp? They charged my card twice and as soon as I asked for a refund they stopped responding to my email What problems is Crisp solving and how is that benefiting you? Removing crisp, going to go with another service
HN
Henrik Nielsen
05/27/21
Incomplete and buggy software
Incomplete software. It simply cannot compete with its competitors. They make a lot of promises about improvements that they never follow up on. Such as: They do not have a built-in feature to send an "Out of office" message every time. Instead, they have a bot where something similar can be set up, but it is very unreliable and does not work for returning customers. We were promised this fix more than a year ago and have yet to see it. And this is only one example. Of the worst errors, ...
Read more
HN
Henrik Nielsen
05/27/21
Incomplete and buggy software
Incomplete software. It simply cannot compete with its competitors. They make a lot of promises about improvements that they never follow up on. Such as: They do not have a built-in feature to send an "Out of office" message every time. Instead, they have a bot where something similar can be set up, but it is very unreliable and does not work for returning customers. We were promised this fix more than a year ago and have yet to see it. And this is only one example. Of the worst errors, ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].