Crisp Reviews in June 2025: User Ratings, Pros & Cons

As a startup e-commerce website, This is perfect for me and for my clients.

As a startup, This platform is helping me a lot , I love how the integration is so smooth with wordpress. And I can't tell more, It's just awesome!

"It's porwerful but quite simple to advanced features and without so many integrations by the moment"

What do you like best about Crisp? The simplest way it handle everything, it's so comfortable. The bot's very powerful and it brings a lot of possibilities. The API and the metrics are good enough for small and medium businesses. What do you dislike about Crisp? The few integrations it has, the Jira integration wasn't available when we used it and it was a pain to change all the time between windows to handle the tickets and convert them into operations. What problems is Crisp solving and ...

"Enterprise power at affordable pricing!"

What do you like best about Crisp? What's not to love about Crisp? It's used by our sales, marketing, and support teams. From a marketing standpoint, the Crisp MagicMap lets us get a real-time look at where our users are currently located and what pages they're actively using, while our support teams can easily start a screen-share support session directly from the live chat. What do you dislike about Crisp? There are a lot of great additional features built into the Crisp UI/UX, however, ...

"Enterprise power at affordable pricing!"

What do you like best about Crisp? What's not to love about Crisp? It's used by our sales, marketing, and support teams. From a marketing standpoint, the Crisp MagicMap lets us get a real-time look at where our users are currently located and what pages they're actively using, while our support teams can easily start a screen-share support session directly from the live chat. What do you dislike about Crisp? There are a lot of great additional features built into the Crisp UI/UX, however, ...

"Simple yet powerful tool"

What do you like best about Crisp? Easy to use UI, tons of features, Desktop & Mobile app. What do you dislike about Crisp? Crisp has tons of features, which can be set up on our own. But the help pages are not detailed enough to get everything through. The Analytics and the rating part should be improved. What problems is Crisp solving and how is that benefiting you? We use crisp as our Primary CRM platform for Chat support on our website. We use a few plugins in crisp for marketing and ...

"Crisp is sooo cool shared inbox tool!"

What do you like best about Crisp? - I really do like their flexible API which allows me to create powerful automation for my support & operation & sales team - Their pricing is very great for companies with large teams - UI is so easy to use - Their Support response within 1 min and their very very helpful! What do you dislike about Crisp? - Need to have an SLA Feature - Improve the rules feature. What problems is Crisp solving and how is that benefiting you? - Pricing for my large team! - ...

"Crisp is sooo cool shared inbox tool!"

What do you like best about Crisp? - I really do like their flexible API which allows me to create powerful automation for my support & operation & sales team - Their pricing is very great for companies with large teams - UI is so easy to use - Their Support response within 1 min and their very very helpful! What do you dislike about Crisp? - Need to have an SLA Feature - Improve the rules feature. What problems is Crisp solving and how is that benefiting you? - Pricing for my large team! - ...

"Best and simple solution for all the interaction with the prospects/customers"

What do you like best about Crisp? A very very simple tool to manage all the interactions with prospects, this is not only used for the interactions with the prospects this can also be used for interactions with the customers as well. the best part is having all the sophisticated features and functionality in terms of complex use-cases and business logic implementations. Similar to another chat tool this can route chats to different people and has the ability to route to separate groups in ...

"Best and simple solution for all the interaction with the prospects/customers"

What do you like best about Crisp? A very very simple tool to manage all the interactions with prospects, this is not only used for the interactions with the prospects this can also be used for interactions with the customers as well. the best part is having all the sophisticated features and functionality in terms of complex use-cases and business logic implementations. Similar to another chat tool this can route chats to different people and has the ability to route to separate groups in ...

Don't bother if you are planning to manage support or similar emails

The email inbox functionality is a total fail as it is unable to render rich content / HTML emails. They appear in plain-text and are unreadable. Even the: VIEW ORIGINAL EMAIL option does not fully work. The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails. Well let me warn you, their email functionality is lacking! It is not possible to view rich-content emails i.e. no ...