Crisp Reviews in June 2025: User Ratings, Pros & Cons

"Easy but powerfull"

What do you like best about Crisp? As a growing company, our chat tool was slowing us down. Just swapped for Crisp; the tool is easy to setup, nice to work with and our clients can now benefit nice features like the "magic browse" and all the great integrations / extensions. So within a day we are above what we previously had, with the bonus to be working with a local company (we french aswell) Keep up the good work Crisp team, you guys rock ! What do you dislike about Crisp? Cannot push ...

"Crisp - beauty in simplicity"

What do you like best about Crisp? Crisp is really simple to use and very intuitive. We had no problems setting up, and it works well with integrated channels. Also, they have the most impressive and fast client support. Excellent UX! What do you dislike about Crisp? We would prefer if we could choose notification sounds, and if they could be different for different channels. What problems is Crisp solving and how is that benefiting you? Using several communication channels through one ...

"Crisp - beauty in simplicity"

What do you like best about Crisp? Crisp is really simple to use and very intuitive. We had no problems setting up, and it works well with integrated channels. Also, they have the most impressive and fast client support. Excellent UX! What do you dislike about Crisp? We would prefer if we could choose notification sounds, and if they could be different for different channels. What problems is Crisp solving and how is that benefiting you? Using several communication channels through one ...

"Good for very small or narrow companies"

What do you like best about Crisp? Quick, good looks, what's there - works well. What do you dislike about Crisp? - Only 1 team inbox per organization - No extra address or rules for multiple incoming mails - No private inboxes for users - No team chat So only good for very small organization and with very limited needs. What problems is Crisp solving and how is that benefiting you? I was looking for a connection between customers and my sales/support team. It only works half way :(

I've never had better service than this

Pedro has been amazingly responsive every time I've ever had a question whether it was a quick little question or asking for help setting up a chatbot, and Barkley took such a personal interest in helping me figure out an issue I was having and spent two days troubleshooting it with me. You really can't put a price on that kind of service, but they did, and it's less than one percent of the cost of a similar plan on Intercom. I don't know how anybody can use anything else!

I've never had better service than this

Pedro has been amazingly responsive every time I've ever had a question whether it was a quick little question or asking for help setting up a chatbot, and Barkley took such a personal interest in helping me figure out an issue I was having and spent two days troubleshooting it with me. You really can't put a price on that kind of service, but they did, and it's less than one percent of the cost of a similar plan on Intercom. I don't know how anybody can use anything else!

"The best live chat software and more!"

What do you like best about Crisp? Crisp has a free plan or a trial for the premium plan which is loaded with innovative and useful features. It's the best live chat software I have used to date and will likely hold on to that title for many years ahead. What do you dislike about Crisp? I have yet to discover anything that I did not like. They have an ios app and a web app so I'm covered at home or on the go. That's clutch for me and is a key benefit that I enjoy. What problems is Crisp ...

"The best live chat software and more!"

What do you like best about Crisp? Crisp has a free plan or a trial for the premium plan which is loaded with innovative and useful features. It's the best live chat software I have used to date and will likely hold on to that title for many years ahead. What do you dislike about Crisp? I have yet to discover anything that I did not like. They have an ios app and a web app so I'm covered at home or on the go. That's clutch for me and is a key benefit that I enjoy. What problems is Crisp ...

"Best chat support with helpdocss"

What do you like best about Crisp? Documentation of the FAQ and the articles What do you dislike about Crisp? I don't like the way they restrict the revoking of message sent to the leads What problems is Crisp solving and how is that benefiting you? Using for chat support and articles documentation

As a startup e-commerce website, This is perfect for me and for my clients.

As a startup, This platform is helping me a lot , I love how the integration is so smooth with wordpress. And I can't tell more, It's just awesome!