Crisp Reviews in June 2025: User Ratings, Pros & Cons

"I've used it across 3 organizations, still amazing"

What do you like best about Crisp? It's as full-featured as Intercom but significantly cheaper. I'm also a big fan of the user CRM capabilities, the integration with Twilio for SMS, and the core chat capabilities. They're also very responsive. What do you dislike about Crisp? This is a small issue, but I'd like to have a savvycal integration (vs their current calendly integration) What problems is Crisp solving and how is that benefiting you? For us, Crisp is (a) a user CRM and (b) a ...

"I've used it across 3 organizations, still amazing"

What do you like best about Crisp? It's as full-featured as Intercom but significantly cheaper. I'm also a big fan of the user CRM capabilities, the integration with Twilio for SMS, and the core chat capabilities. They're also very responsive. What do you dislike about Crisp? This is a small issue, but I'd like to have a savvycal integration (vs their current calendly integration) What problems is Crisp solving and how is that benefiting you? For us, Crisp is (a) a user CRM and (b) a ...

"a great multichannel tool"

What do you like best about Crisp? serving customers is simple due to its variety of channels, easy use and automation What do you dislike about Crisp? It takes a bit of reporting to be able to get more statistics by channel and messages, agents, etc. What problems is Crisp solving and how is that benefiting you? Serving my clients from my android and iOS app is simple while helping my clients by SMS

Great platform with some batteries missing

We began our experience with Crisp back in August of 2021. The purpose of Crisp was for offering customer service, live chat, a status page, and a knowledgebase. There were a few issues we ran into that could be very concerning for businesses running basic operations through their customer support channel. Let's go over the Pros of Crisp: The UI/UX - You cannot beat the user interface or experience. I enjoy this entire layout a lot. The utilities and settings you have access to are ...

"The best cost-effective platform delivered"

What do you like best about Crisp? The practicality, ease, settings in general, range of available resources and crisp's help center. What do you dislike about Crisp? Some features the service does not yet have, but they are already working to offer them in the future. What problems is Crisp solving and how is that benefiting you? Accessible settings

"Unlimited use with lots of customizability & knowledgable support -- we love it!"

What do you like best about Crisp? The support experience has been awesome - we had some questions before transitioning from a competitor, and so we got to have the "customer experience" as Crisp helped us using their own tools. The advice from Pedro really helped me in particular feel like I had a grasp on the settings to ensure our messages were getting delivered. What do you dislike about Crisp? With flexibility comes a little more complexity in the form of options. The support was ...

"Excellent chat software"

What do you like best about Crisp? The chat feature is very intuitive, very customizable, and my favorite part is the interface on the backend. It shows you a map of the world and where all of the visitors who are currently on your site are located. It's very cool. What do you dislike about Crisp? There is nothing so far that I have disliked, although I haven't tried it on mobile yet so that could be something that needs improvement. What problems is Crisp solving and how is that benefiting ...

"Chat support"

What do you like best about Crisp? It was super helpful. Pedro from Crisp provided me with a solution in no time. What do you dislike about Crisp? Nothing. I just wanted to get the data of the support responsiveness on monthly basis. What problems is Crisp solving and how is that benefiting you? I want to measure the response time and Crisp is providing that through Analytics report

"Excellent rapport qualité prix et service client"

What do you like best about Crisp? Nous utilisons Crisp principalement pour le support (commercial, niveau 1 et niveau 2). Les outils magicbrowse et appels en direct sont particulièrement utiles pour le dépannage, et le premier paramétrage de l'outil est accessible. Le support de Crisp est très disponible et efficace, et l'interface est épurée et agréable, très important pour un outil qu'on utilise quotidiennement. What do you dislike about Crisp? J'aurais aimé pouvoir merger simplement ...

"Best Chat Experience for us and for our customers"

What do you like best about Crisp? I love Crisp and especially its simplicity. I want to install it on my application, on my site: nothing could be simpler. I want to personalize it: even simpler I want to automate tasks: I can do it. I want to send emails to some of my customers: I can do it, and what's more, I have fun doing it! Crisp is beautiful, and simple! What do you dislike about Crisp? I'm wasting time trying to understand everything but it's more my fault than Crisp's ! ;) I would ...