Crisp Reviews in June 2025: User Ratings, Pros & Cons

"Crisp"

What do you like best about Crisp? Crisp makes it very easy to connect with customers and provide feedback when needed in an easy to use, well designed live chat format. What do you dislike about Crisp? It would be nice if the unlimited package wasn't such a big jump in price from the pro. What problems is Crisp solving and how is that benefiting you? I have been able to automate the FAQ section of the website which has been a huge resource in productivity.

"A great chat program"

What do you like best about Crisp? It's extremely easy for customers to use and extremely easy to implement. If you know there is a particular page your customers often need help on you can input Crisp. Having that instant communication could prevent a customer from giving up and shopping elsewhere. It also helps you triage incoming issues rather than needing to staff on hand to answer phones. Attention to design is superb. What do you dislike about Crisp? Only 4 agents for the 25/month ...

"Perfect for my business "

What do you like best about Crisp? The ease of the Mobile version. It is very user friendly. What do you dislike about Crisp? Everything seems to be in working order. What problems is Crisp solving and how is that benefiting you? It’s a great way to communicate with my clients. It’s easy to use.

"Slick software, amazing customer support, always adding more functionality"

What do you like best about Crisp? Slick product. Just works,. Is easy to install. Mobile apps make it easy to respond. Right level of customization and flat rate pricing. Has a robust free plan. Fast and knowledgeable customer support. What do you dislike about Crisp? In certain cases ,there could be a bit more customization like in the helpdesk with more customization for headers and footers. Recommendations to others considering Crisp: There's lot of functionality and you don't need to ...

"Crisp increased the conversion rate to 3X"

What do you like best about Crisp? It is very responsive and quick, it is similar to intercom but more features and easily fits your budget when you are starting up. We have multiple types of users at WIttyPen and since we are in Beta, our users usually want to talk to us and know more, Crisp lets us connect with our users directly and solve there problems. What do you dislike about Crisp? I like the overall features on crisp, the only issue at times is it shows messages which have already ...

"Really amazing Freemium product with unique features"

What do you like best about Crisp? Crisp is every bit as good as it's competitors in the live chat category. It's a lightweight CRM, & support team messenger tool to handle all your client-facing communications, simply and easily. What I didn't expect was to find a number of new and innovative features, such as one click to convert a chat to a video call, or take control of a webpage to assist a customer. The live map feature is really neat too! What do you dislike about Crisp? Sometimes ...

"Awesome Chat bot I have seen till date"

What do you like best about Crisp? Crisp is an awesome chat bot. One of the best thing is automated email campaign and email triggers. I like the way we can chat with our website visitors and potential customers via Crisp chat. I highly recommend to check out Crisp. You'll like it. What do you dislike about Crisp? Few features limitation as a free member. There are few minor fugs and I thinks, soon Crisp team fix it. Recommendations to others considering Crisp: Crisp is a very awesome chat ...

"Great live chat and customer communication platform"

What do you like best about Crisp? First of all, Crisp was extremely easy to set up. We quickly implemented it on our website and invited our team members to join. They have a free trial for 14 days and we used it to get started. It was a great experience. I like the way we can chat with our website visitors and potential customers via Crisp chat. It's also very useful that we can reach out to website visitors via live chat whenever they are visiting our website. So far the experience was ...

"Great piece of software with awesome support"

What do you like best about Crisp? The affordability and in the same time the great features. Best price/features ratio I found for this kind of product. Putting aside the software itself, the support those guys provide is outstanding! What do you dislike about Crisp? The lack of Zapier integration that could allow further automation Recommendations to others considering Crisp: Just contact their support when you have some problems, their are awesome. What problems is Crisp solving and how ...

"Fully Featured Chat App for Customer Engagement."

What do you like best about Crisp? In the past, I looking for chat app for my website so I start googling and check and used different chat app but I'm not fully satisfied with the features they provide. Then I visit to Crisp and check the features and functionality. It's very easy to use, even a novice user without any training can use this app. One of best feature of this app is customer retention through sending email, If any customer share their email then after leaving the website chat ...