Crisp Reviews in June 2025: User Ratings, Pros & Cons

"More than just Customer Messaging"

What do you like best about Crisp? Used on two distinct companies, what I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful. You really can hack the tool in order to replace some non "customer messaging" things. Their onboarding is really straightforward & clear so is the installation. We used it for a ...

"The best multi-channel customer relationship management software! For us it is the perfect solution."

What do you like best about Crisp? The live chat is excellent, what we like most is the number of "plugins" that can be added. The fact of seeing live what is written by the interlocutor makes it possible to anticipate the answers and to save time. E-mail acquisition to be able to respond to customers later when support is offline. MagicMap is magic! What do you dislike about Crisp? No one is perfect, the mobile application is already excellent but perfectible. In particular on the view of ...

"Best "

What do you like best about Crisp? Crisp is the center of our sales and support teams. All phone calls come in transcribed real time, sms messages, emails, and chats from our websites and social media accounts all in one place. We use both the desktop app and the mobile app heavily giving our team much flexibility and visibility into customers. We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous ...

"Best experience with chat so fat"

What do you like best about Crisp? We are using crisp both on our commercial website and as in-app customer support. We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us. From CRISP we are able to review which page the customer is on, and which company they work for. We used the crisp API to "fake" some process in the customer onboarding process, they click on a button and they are asked to upload certain datas into they ...

"Great service"

What do you like best about Crisp? Benig able to see users location and to even see the user's screen with Magic Browse feature! What do you dislike about Crisp? We would like to have more information about users configuration, like browser version for example. What problems is Crisp solving and how is that benefiting you? We connect with some of our users and our team can collaborate to get feedback and improve our product.

"An excellent chat web system"

What do you like best about Crisp? I always have my crisp webpage open in order to follow our visit on our website. Easy to understand, easy to interact with customers. Possibility to connect to Slack. What do you dislike about Crisp? Actually I like everything. Crisp really answers to all my needs. What problems is Crisp solving and how is that benefiting you? The fact that we are not only a ecommerce website but we also are humans behind. Some customers even ask us some advices before buying.

"Probably the best IM support widget"

What do you like best about Crisp? The widget is really easy to setup, fully customizable and yet I had no problem with it through more than 10 setups. What do you dislike about Crisp? Pricing can seem relatively high at first but once you get used toall the features it isn't anymore. What problems is Crisp solving and how is that benefiting you? Customer success & support. Easy tracking of conversations (through their app or our Slack integration)

"Perfect app for support and customer reactivation"

What do you like best about Crisp? Crisp is very fast (unlike Intercom) and is reasonably priced (Intercom quickly becomes overly expensive). The founding team is also very friendly, helps with the implementation and welcomes user feedback. What do you dislike about Crisp? Not much — it's still the first versions of the product and I'd love to see more analytics for the campaigns. It's already very good for the price though! What problems is Crisp solving and how is that benefiting you? - ...

"Great product to speak with your users"

What do you like best about Crisp? Easy to set up Affordable Nice design Mobile app What do you dislike about Crisp? Can be buggy at times Doesn't seem like the developers are making improvements to the product What problems is Crisp solving and how is that benefiting you? Direct in-app conversations with users Easy to use Helpdesk

"Amazing Desktop Experience"

What do you like best about Crisp? The fact that it's lightweight, lets us customize all our triggers and set up events that may be useful in campaigns like a CRM. Various features like the remote debug and location plus browsing history have helped us understand the journey of the users as well as their thinking, What do you dislike about Crisp? The mobile version is a little crappy. It could be faster and less internet intensive because sometimes it takes a while to update that someone ...