Crisp Reviews in June 2025: User Ratings, Pros & Cons

"Great tool - bad reporting"

What do you like best about Crisp? Support team, perks I have, sending GIFs to my clients, being able to handle multiple tickets all by myself on an easy dashboard. What do you dislike about Crisp? I am actually even looking to perhaps change a solution, as reporting makes no sense. I cannot get a good reporting with Crisp, There is no actual way to measure success and work of customer support - which is crucial. Recommendations to others considering Crisp: Try all the possible features ...

"Fastest loading live chat software with the most features"

What do you like best about Crisp? Fast loading javascript Text message or e-mail replies when user has left chat tied to the user Best pricing model Great extensibility 100% up-time Tons of working use cases solved by this What do you dislike about Crisp? Chat bot module doesn't feel complete. Lack of ability to send a timely transcript upon chat completion automatically. This was the only reason we had to leave the platform. Crisp Chat has grown so much in the 2 years of us using the ...

"Crisp has revolutionized our customer relationship to a close and seamless one"

What do you like best about Crisp? Crisp is super easy to integrate in your website and mobile app. It has a SDK for native android and Apple apps It is very flexible, you can customize a lot of things You can integrate it with many external tools and platforms What do you dislike about Crisp? We have plenty of ideas of how to expand crisp interoperability with our app. It requires feature evolutions. Although the crisp team is at our fingertips and very responsive, our dream would be that ...

"Une excellent surprise ! An amazing tool"

What do you like best about Crisp? - Rising our productivity - Easy to use - Easy to implement - Nice support - TodoList - Available with whatsapp (our clients love that) - It's user friendly as well - Easy to send an SMS if we need to warn a customer It's in fact a mailbox we all share to answer customer. What do you dislike about Crisp? - A few bugs are still there, but when you report it, it's often corrected - Tutorials are not translated in French... could have help me sometimes. I ...

"Amazing tool, better than competition"

What do you like best about Crisp? Everything that our SAAS need and very easy to use UI/UX ! What do you dislike about Crisp? can't find anything to dislike, everything I need is there. What problems is Crisp solving and how is that benefiting you? We are using it extensively to help our users when they are lost on our platform. Combining chat, magicbrowse and helpdesk...

"Best Chat Tool For Your Business."

What do you like best about Crisp? Internal team communication is a plus point. Simple to use. They are always available to assist is cherry on the cake. What do you dislike about Crisp? We would surely like to have detailed reports. What problems is Crisp solving and how is that benefiting you? We use Crisp to communicate with CallHippo visitors and our existing customers. We tried multiple tools but the no tool is as Crispier than this tool. The team is as awesome as the their tool is. ...

"Very responsive customer support team."

What do you like best about Crisp? The Crisp Support Team is very responsive and answered my questions with great information. And in the rare cases they could not address an issue right away, they got back to me in a very timely manner with follow up. What do you dislike about Crisp? Ratings are given by customers to chat agents, but you cannot display those ratings anywhere. Recommendations to others considering Crisp: Affordable, responsive, gets the job done. What problems is Crisp ...

"Definitely recommend"

What do you like best about Crisp? My company, Docforce, was looking for a chat replacement for our home page after our Intercom bill switched from $99/month to $500/month. As a startup, there was no way we could pay that, but Crisp has really solved our problem and totally replaced that program. Their customer service is excellent and they're always very helpful! Plus, their documentation is *excellent*. What do you dislike about Crisp? The only problem we had was a mix-up in invites. I ...

"Crisp Chat / Helpdesk"

What do you like best about Crisp? Linking helpdesk articles to our chats and !shortcuts. Live translation. Support is great, and the product has come far in the last ~18 months. What do you dislike about Crisp? The Android app (although very functional) in our own opinion could do with some effort. Translation sadly doesn't work well in the app and would be nicer if we could easily link to helpdesk articles there too using multi-line as we offer a lot of out of hours support predominantly ...

"Great functionality at a great price tag!"

What do you like best about Crisp? It just works!.. easy setup and rewards for each feature you incorporate.Their support is fast also, which is really good. What do you dislike about Crisp? Nothing yet. Everything works. We look forward to the IOS sdk. Recommendations to others considering Crisp: Monthly fixed price! What problems is Crisp solving and how is that benefiting you? Fast support for our customers