Crisp Reviews in June 2025: User Ratings, Pros & Cons

"Customizable help center"

What do you like best about Crisp? The automatic chat bot is extremely useful when a customer agent is not available. The customer support of Crisp is exceptional What do you dislike about Crisp? While using the mobile app notifications can delay because you don't get these alerts instantly Recommendations to others considering Crisp: Their pricing plan is very attractive even to small businesses. Crisp will provide you with notifications when clients visit your site helping you plan on how ...

"Great tools overall!"

What do you like best about Crisp? - Live translate is pretty accurate and it supports many languages - You can enable a Help Center for your platform and set it up using Crisp - Analytics tool brings useful insights What do you dislike about Crisp? - They say they have a few integrations available, but they do not seem to work. Just tried to integrate it with PipeDrive and the sync mixed up all contacts. It is definitely needed to make some updates in the PipeDrive integration. What ...

Aucun sens commercial

Offres floues et incomplètes. Je n'ai plus accès à mon travail et à moins de payer 95€ ils refusent de me rendre les textes qui m'appartiennent.Impossible de discuter avec eux, c'est comme parler à un mur.C'est dommage de ne pas être à l'écoute de ses clients.

Aucun sens commercial

Offres floues et incomplètes. Je n'ai plus accès à mon travail et à moins de payer 95€ ils refusent de me rendre les textes qui m'appartiennent.Impossible de discuter avec eux, c'est comme parler à un mur.C'est dommage de ne pas être à l'écoute de ses clients.

"Good feature set, deceptive marketing"

What do you like best about Crisp? Lots of solid features, easy to use. Solid interface, customizable. Overall it is a good product. What do you dislike about Crisp? As it appears to be a new company they haven't solutioned all their marketing issues. Marketing may point to one thing but in reality, something different is the experience. I don't think they are intentionally deceptive but are taking common chat terminology like 'seat' and using it incorrectly to mean 'user'. There are a few ...

"Good feature set, deceptive marketing"

What do you like best about Crisp? Lots of solid features, easy to use. Solid interface, customizable. Overall it is a good product. What do you dislike about Crisp? As it appears to be a new company they haven't solutioned all their marketing issues. Marketing may point to one thing but in reality, something different is the experience. I don't think they are intentionally deceptive but are taking common chat terminology like 'seat' and using it incorrectly to mean 'user'. There are a few ...

"Amazing Intercom replacement - but not GDPR compliant unfortunately"

What do you like best about Crisp? Note: I have to change my review from a 10/10 to a 1/10 after our legal team reviewed Crisp for GDRP compliance. More on that below. In terms of features for customer support and marketing - Crisp really got it. We moved from Intercom to Crisp at first because they offer a solution that is GDPR compliant even after the cancellation of the Privacy Shield agreement. But what turned out to be a move we "had to" rather than "liked to" do, we fell in love with ...

"Amazing Intercom replacement - but not GDPR compliant unfortunately"

What do you like best about Crisp? Note: I have to change my review from a 10/10 to a 1/10 after our legal team reviewed Crisp for GDRP compliance. More on that below. In terms of features for customer support and marketing - Crisp really got it. We moved from Intercom to Crisp at first because they offer a solution that is GDPR compliant even after the cancellation of the Privacy Shield agreement. But what turned out to be a move we "had to" rather than "liked to" do, we fell in love with ...

"Great solution that evolves all of the time... / Une solution géniale qui évolue tout le temps..."

What do you like best about Crisp? The support staff is tops! / Le personnel de l’équipe support est au top ! Easy interface, quick onboarding for new users / Une interface simple, une intégration rapide pour les nouveaux utilisateurs Very few bugs and downtime? what's that - not with Crisp / Très peu de problèmes et les pannes ? pas avec Crisp... Well-thought-out, affordable software with a well-made API / Logiciel bien pensé, abordable, avec un API bien faite... I look forward to each ...

"Best live chat app for businesses"

What do you like best about Crisp? Great looking chatbox, features like magicbrowse, and the responsive and helpful support. What do you dislike about Crisp? Perhaps a little more customizability like the exact text used for asking for emails and other messages. What problems is Crisp solving and how is that benefiting you? Able to answer any customer questions live and quickly. Improving conversion rates.