Crazy Egg Reviews in September 2026: User Ratings, Pros & Cons

Crazy Egg is a great starting point for heatmaps

What do you like best? Crazy Egg is great starting point for customers who've never used heatmaps prior. What do you dislike? It doesn't have the video replay functionality of the customer path that Hotjar presents. Recommendations to others considering the product Crazy Egg is similar to Hotjar but does not have display user video sessions. What business problems are you solving with the product? What benefits have you realized? We're able to see customer clicks, scroll ...

Crazy Egg Is Awesome!!

What do you like best? We have been able to gain very useful insights to what users are doing when they reach key pages on our website, by tracking their behavior we have been able to implement numerous changes to our site which have resulted in higher conversions. What do you dislike? We don't dislike anything, but I would love if they Crazy Egg had video tracking. Recommendations to others considering the product Just go with it, it's not expensive and is more than worth giving it ...

Using Crazy Egg with A/B Testing and Analytics

What do you like best? I like the ease of installation and the different views you can get instead of just a generic heat map. The tool is user friendly and not technical in a way that most people could just pick it up and use it without a lot of additional training. What do you dislike? The technical support has not been the greatest and sometimes we have not received responses to our questions. Setting up individual URLs is easy, but when it is a single URL that is split at a testing ...

Great insights and value!

What do you like best? CrazyEgg is very simple to use, and the start up time is minimal you can start gaining insights in less than a week. What do you dislike? The features are obviously limited compared to other solutions in the space, but you get what you pay for. What business problems are you solving with the product? What benefits have you realized? Understanding how visitors are engaging with website features, functionality and content.

Cheap addition, but can bring a lot of value.

What do you like best? I love the user insight this CrazyEgg gives me. I can quickly visualize data and get an idea of how people are interacting with items on my website. Google Analytics can be very confusing when you are just staring at numbers. This app allows you to really focus on improving your most important pages! What do you dislike? It doesn't really give you features that let you dig in and get specific for an individual user. Sometimes something looks significant, but I ...

Crazy Egg is awesome!

What do you like best? I love how easy it is to implement, how simply you can see the results. Super easy to use which is important. What do you dislike? Takes some time to get heatmap results as it needs X number of views. This is completely understandable. What business problems are you solving with the product? What benefits have you realized? We didn't know how our landing page visuals were performing, and Crazy Egg really helped us understand which elements were working and ...

Easy Heatmaps For Your Website

What do you like best? Easy setup and free trial gives you solid answers for clients about their website and design. What do you dislike? It's only free for a short time, and there are a lot of free options that do similar things. Recommendations to others considering the product It's the next step up from Google Analytics heat mapping. Nothing against GA, but CrazyEgg just seems to work better. What business problems are you solving with the product? What benefits have you ...

Great heat mapping tool.

What do you like best? I really liked the heat mapping feature of the software. It was one of my main tools in my toolbar when I did a lot of analytics and reporting. It has an easy to understand interface and a very good tool to show hard results to management. What do you dislike? The main issue for us is that we had a lot of tools in our kit which started to become expensive. It wasn't a full robust reporting tool. What business problems are you solving with the product? What ...

Great, affordable tool

What do you like best? I like the pricing structure and capabilities of the tool. Crazy Egg captures usage data that can't be captured by basic analytics. Within my first week of using the software, I was able to identify and fix a major usability issue with my website. What do you dislike? Sometimes the tracking code can be a bit buggy. Recommendations to others considering the product Crazy Egg is easy to implement, manage, and understand. A must-have tool for testing website ...

Heat mapping our way to a more user friendly site

What do you like best? We just rebuilt our website for a second ( really third time within the last year and a half but only started implementing Crazy Egg in September. This has been a big key in showing us how our users are liking the new layout and site. With this product I love being able to see if the users are trying to click on our lead magnets that we put so much work into, how much of the page they're actually reading or viewing, what items they may try to click on that aren't ...