Cratejoy Reviews in June 2026: User Ratings, Pros & Cons

I've used Cratejoy the past two years…

I've used Cratejoy the past two years for Christmas gifts. I've had 3 negative experiences. One, the seller, went above and beyond to make it right. The other two ghosted me and ruined the gift experience for the recipients and myself. To Cratejoy's credit, my last negative experience was so bad, the seller was kicked off the site. They did offer me a free one month box from any seller but I declined. I appreciated the swift response and action taken on this seller. The concept is smart and ...

I've used Cratejoy the past two years…

I've used Cratejoy the past two years for Christmas gifts. I've had 3 negative experiences. One, the seller, went above and beyond to make it right. The other two ghosted me and ruined the gift experience for the recipients and myself. To Cratejoy's credit, my last negative experience was so bad, the seller was kicked off the site. They did offer me a free one month box from any seller but I declined. I appreciated the swift response and action taken on this seller. The concept is smart and ...

Do not do business with this company

Listen to everyone else and do not do business with this company. I have received my boxes but I wanted to cancel and have tried three separate times. Never can reach anyone. It says you can just cancel with the click of a button but that's a bunch of baloney and doesn't work. I need help on getting them to stop charging my card.

Never received boxes

Thought it would be awesome Christmas gifts for my 5 grandkids. Only 2 got their products. Have written numerous times to Crate Joy and they say being sent to the different sites with my concerns. NO response ever. I have lost hundreds of dollars and very disappointed and sad grandkids.

Never received boxes

Thought it would be awesome Christmas gifts for my 5 grandkids. Only 2 got their products. Have written numerous times to Crate Joy and they say being sent to the different sites with my concerns. NO response ever. I have lost hundreds of dollars and very disappointed and sad grandkids.

Very poor quality and poor supplies

Very poor quality and poor supplies. Honestly we got $5 worth of craft supplies but it costs $35. Unreal. DO NOT PURCHASES. I paid in advance for 3 craft boxes, but canceled after the first one and the company is giving me the run around about getting a refund the for the 2nd and 3rd craft boxes that haven't shipped yet. The website claims you can get a refund if you don't want the remaining crafts but don't believe them. SCAM ALERT

Very poor quality and poor supplies

Very poor quality and poor supplies. Honestly we got $5 worth of craft supplies but it costs $35. Unreal. DO NOT PURCHASES. I paid in advance for 3 craft boxes, but canceled after the first one and the company is giving me the run around about getting a refund the for the 2nd and 3rd craft boxes that haven't shipped yet. The website claims you can get a refund if you don't want the remaining crafts but don't believe them. SCAM ALERT

My daughter purchased a 3 box…

My daughter purchased a 3 box subscription for me for my birthday in January. It is now July and I have only received 2 boxes. I have reached out to the seller, as my daughter has, and not once received a response. Stay away from this company, they have no customer service and they obviously are not trustworthy.

My daughter purchased a 3 box…

My daughter purchased a 3 box subscription for me for my birthday in January. It is now July and I have only received 2 boxes. I have reached out to the seller, as my daughter has, and not once received a response. Stay away from this company, they have no customer service and they obviously are not trustworthy.

Never received product or any responses to questions

I paid for 3 months but never received ANYTHING. And there has been no communication at all from the vendor or from cratejoy. No responses to my multiple inquiries. Don't use this service - it is a scam.