Copper (ProsperWorks CRM) Reviews in May 2025: User Ratings, Pros & Cons

It's been great! Works well with our specific flow of leads and prospects.

What do you like best? I get my leads quickly and have all the tools I need to contact potential customers and keep accurate notes. What do you dislike? Certain types of customers take longer than others to convert because of the depth of customer information required. Recommendations to others considering the product: It's a great package, really makes it easy to get in touch with leads and make sales. What problems are you solving with the product? What benefits have you ...

This CRM platform grows along with my business

PROS & CONS What are the best aspects of this product? ProsperWorks is intuitive, flexible and simple tool with great options for customization. You don’t have to spend lot of time in learning the program. I really like the integration with Google Apps. The API is strong and it can be used by everyone. The pipeline tools are intuitive and flexible. What aspects are problematic or could work better? I would say that I’d like to see some new features, but the truth is that the team ...

Slow to respond for Service/Questions

What do you like best? Easy interface and simple to set up. Integrates well with Gmail and SXe. What do you dislike? As a new owner of this application. I've tried numerous times to reach someone for assistance, I'm even willing to pay for this help. I've sent multiple emails with zero response. I received an email from a new contact assigned to our account. I responded with my request and then no response. If you are getting Copper as a new user, keep the window open with the ...

This system helps us to organize all our work within marketing section

PROS & CONS What are the best aspects of this product? I’ve tried other CRM tools before Prosperworks, but I prefer this one because of the integration with Google Apps. We managed to eliminate all duplicates. I often use the calendar feature because it helps me to put everything on the calendar and offers access to inside-out CRM tool. My email accounts are well integrated with our CRM. What aspects are problematic or could work better? The customer service doesn’t provide with the ...

Copper review

What do you like best? Connects with Google products easily, saving hours of time What do you dislike? Initial setup and transferring data from an existing CRM What problems are you solving with the product? What benefits have you realized? not losing customer communication, ie emails and calls automatically logging

You'll find no rust in this CRM

What do you like best? The outlook, usability, integrations with G Mail and navigation is fantastic. This was my first time using this CRM under this new role at my new company and I really wish my old company had it. I would assume someone with no technology background or CRM experience would be able to use this straight off the bat, very little training if none is needed which I loved. You can hit the ground running What do you dislike? The search functionality. Sometime you will ...

Great CRM for freelancers!

What do you like best? The integration with G-Suite is such a timesaver. Everything is automated without me even having to do much. What do you dislike? I think it can be more fun to use in terms of interface. Hubspot is a good example. Recommendations to others considering the product: If you use G-Suite, invest in Copper! What problems are you solving with the product? What benefits have you realized? Having all my leads and customers in one accessible place.

It is a productive and reliable service

What do you like best? Copper is a CRM provides a range of options to register and organize contacts perfectly. It shows the stages of the sales process in the pipeline, facilitating sales management. Unifies the activities of our team on a platform. It allows us to build a solid relationship with our customers, thanks to the system stores the conversations. This action is critical to boost the creation of opportunities. Simplifies workflows and allow integrations with Google ...

Billed without my permission for months.

I requested to stop being billed, and never agreed to continue service. They have been billing me for months and I just found out today. Absolute trash, and the software was awful too. The cancelling process had "required" fields, and 3 different "Are you sure" screens. Felt like a timeshare property.

Copper is accessible and easy to use

What do you like best? Great user interface is easy to use, great for storing contact information quickly. The system saves each customer interactions made, including files sent to email, facilitating the work of sales representatives. The reporting and analysis tool provides key metrics for planning and making decisions regarding our business strategies. I must mention that the integration with Gmail is effective, I can automatically add leads and track their activity in the ...