Convin Reviews in June 2026: User Ratings, Pros & Cons

"Integrated platform for all of the details related to my calls"

What do you like best about Convin.ai? Convin completes the task perfectly. It effectively records and categorizes calls without distracting users. It's simple and user friendly steps easily solve the problem. What do you dislike about Convin.ai? login issue. i dont think that there any another dis adv. What problems is Convin.ai solving and how is that benefiting you? convin has been a handy tool for auditing the calls previously i used to manually audit call which consume lot of time.

"Sees the sales as Account wise rather looking as calls wise which makes a big difference"

What do you like best about Convin.ai? 1. Convin takes accounts wise sales done which is a very easy way to use the tool and understand if the lead is being converted or not. 2. Frequency of auditing is very regular and continuous process 3. Different attributes like last contacted date and other good features are available. What do you dislike about Convin.ai? Convin team must have a 24x7 auditing cycle so that when we have a lot of calls we can process them quickly and understand the ...

"A Simple & Powerful Tool"

What do you like best about Convin.ai? Convin has been a critical part of our agent evaluation system. It helps us audit chats and calls made by the associates and to sample data for internal audits and calibrations. The dashboards also showcases a summary of the overall performance of the agents basis the AI audits that are being done. What do you dislike about Convin.ai? While doing call audits through convin, at times, the transcripts that is displayed doesn't really match the call, and ...

"Vast and Flexible"

What do you like best about Convin.ai? The features and benefits are vey vast in Convin, most of all it is flexible . In short it is a one stop shop for all audit and monitoring activities. What do you dislike about Convin.ai? As the product is vast it takes time to get a hold of it. What problems is Convin.ai solving and how is that benefiting you? Convin helps in auditing and monitoring of calls in an effective manner.

"Best Analytics, Reporting and Lead score enabling software totally satisfied with the Product!"

What do you like best about Convin.ai? Few of the pros of convin is: 1. Analytics of calls with ratings are available which are statistically very easy to understand and accurate. 2. Multi level team analytics are visible which gives me the overall view of the team and whole LOB's performance. 3. Convin's support team is very helpful they understand our pain points and resolve all the tickets to make our work easier What do you dislike about Convin.ai? There are no dislikes but few ...

"A user-friendly one-stop for your auditing needs."

What do you like best about Convin.ai? - One screen access to the transcript, checklist and observations for the associates. - user-friendly in navigation - The team is very flexible in accommodating requests for custom reports and requirements for our way of working, etc - Very helpful for the Training/Quality Team assisting them with audits /reporting/review/assessments/coaching all in one single platform. - The self-learning AI design helps reduce manual work and promotes an innovative, ...

"Convin helped me get a closer look to optimise Sales Performance"

What do you like best about Convin.ai? Convin can track coach interactions with users in real time. It enables us to monitor the effectiveness of consultations and gauge how much they contribute to generating money. What do you dislike about Convin.ai? I am exploring Convin and don't have any issues yet What problems is Convin.ai solving and how is that benefiting you? Convin offers some excellent integration options. It integrates perfectly with our tech stack, improving the efficiency of ...

"AI Powered Convin > Manual based Auditing!!"

What do you like best about Convin.ai? Upsides of uusing convin are it guides us when we are making calls to clients its provides us with the details on that particular calls it sets agenda and everything also since the scores are visible it will subconsciously makes us more responsible in the call and it is very useful tool in customer support department What do you dislike about Convin.ai? Some downside are, 1. Downtimes 2. Takes time to load What problems is Convin.ai solving and how is ...

"Amazing Performance monitoring Analytics software powered with AI"

What do you like best about Convin.ai? Convin has a Global search option which will enable me to find calls from any date and time by using filters. It helps us accessing meetings and download calls What do you dislike about Convin.ai? Convin page will ask to refresh for every time we used it it can be optimised so that the data reloading issue doesn't occurr What problems is Convin.ai solving and how is that benefiting you? It has different options such as a coaching dashboard, which will ...

"best software to analyze different business parameters"

What do you like best about Convin.ai? convin enables me to find my own call and play or download the call and also i can asess my call quality score which helps me understand my performance What do you dislike about Convin.ai? i am not able to hear my old calls in convin so i am not able to analyze my performance what i was doing that time when my quality score was high so i can work on it What problems is Convin.ai solving and how is that benefiting you? convin software helps me to ...