Convin Reviews in May 2025: User Ratings, Pros & Cons

"Convin The tool that assess the conversational Intelligence of a call"

What do you like best about Convin.ai? Convin with the use of AI and high-level machine learning features, they will transcribe around 15-16 languages, and they are highly accurate and precise to the point. We use the tool very frequently, and the support team was very understanding and friendly. What do you dislike about Convin.ai? Not many dislikes about the tool its little easier to use and the implementation sometimes maybe hard the integration can be made better way What problems is ...

"Convin Software helps me identify fatal and non fatal in the call audits"

What do you like best about Convin.ai? Convin best part is its interface, and it helps me search our audited emails by search bar, which makes our work easier and more productive. The product is very user-friendly and very easy to implement and the integration is very smooth with the CRM and the telephony. Support team personnel is very responsive and understand our issues in a friendly manner. What do you dislike about Convin.ai? There are no dislikes yet, but the memory performance can be ...

"Helps me multi task simultaneously!!!"

What do you like best about Convin.ai? We get the data in terms of teams and also in terms of parameter level, which is very easy to understand and implement the tasks in teams accordingly, and the sheer features present in convin says a lot about the company's goal to achieve the maximum value addition to customers What do you dislike about Convin.ai? Many small issues, such as reloading the frequency of lags, and the integration issues when the product is integrated, can and should be ...

"Best alternate software to improve call quality and coach the agents!!"

What do you like best about Convin.ai? There are a lot of features and customizations convin offer according to business requirements. Some of my favorites and easier ones are: 1. Scheduling Reports 2. Lead scores for each call 3. helps create a custom dashboard for your personal needs. 4. Easy-to-use tool and easy-to-implement tool 5. The customer support team of convin does a good job by conducting seminars and webinars to help us learn and improve the usage of the product. What do you ...

"Best AI auditing too been auditing very smooth from past year"

What do you like best about Convin.ai? It helps me audit seamlessly and it helps us get a lot of reports, which gives us a lot of business insights The parameter-meter-wise AI and the manual score are excellent, which is very good for me as an auditor. Convin is very easy to implement in any organization and the integration and support is also sorted since the team is helpful What do you dislike about Convin.ai? Login and logout issues arise, and the page sometimes lags; the frequency of ...

"Convin is a Conversational AI tool for call analysis and Feedback"

What do you like best about Convin.ai? Convin make day to day operations easy, as it gives me daily performance report on my email, which gives me iea about things that went right and wrong over call. What do you dislike about Convin.ai? Sometimes call scores are not accurate, It takes time to reach the accuracy, so intial 2 months are challenging. What problems is Convin.ai solving and how is that benefiting you? This tool is benefiting me and my workfriends with our daily call scores, and ...

"Deep Dive into Customer Engagement"

What do you like best about Convin.ai? Ease of use - 10/10 Ease of integration - 9/10 Customer support team is always available to help us get through the problems I almost use Convin daily What do you dislike about Convin.ai? I don't have any problem for now since customer support is always there to help us What problems is Convin.ai solving and how is that benefiting you? Convin.ai's transcribing capabilities have totally amazed me. It has made evaluating calls more easier, and it has ...

"Deep Dive into Customer Engagement"

What do you like best about Convin.ai? Ease of use - 10/10 Ease of integration - 9/10 Customer support team is always available to help us get through the problems I almost use Convin daily What do you dislike about Convin.ai? I don't have any problem for now since customer support is always there to help us What problems is Convin.ai solving and how is that benefiting you? Convin.ai's transcribing capabilities have totally amazed me. It has made evaluating calls more easier, and it has ...

"Constant Tool we need for Auditing"

What do you like best about Convin.ai? In my firm, we use this convin tool for auditing purposes. It keeps my audit tracking well and can show the frequency of audits done in a day When an issue in features occur convin's support team and account management team has quickly resolved my queries. What do you dislike about Convin.ai? It is easy to integrate but it's not as fully functional when it comes to implementation and its some times too complex to use because of the filters and other ...

"How Convin gave wings to my career ?"

What do you like best about Convin.ai? Convin has made it easier for my QA and myself to track and improve my communication and performance related to customer satisfaction and self growth , as without it i feel its quite hard to implement and deliver what the org. really wants from its employees. convin has the capability to induce a positive crticism based on my conversation with customers , also it has been evident enough that without it, the quality of our services would just ...