Convin Reviews in June 2026: User Ratings, Pros & Cons

"Best alternate software to improve call quality and coach the agents!!"

What do you like best about Convin.ai? There are a lot of features and customizations convin offer according to business requirements. Some of my favorites and easier ones are: 1. Scheduling Reports 2. Lead scores for each call 3. helps create a custom dashboard for your personal needs. 4. Easy-to-use tool and easy-to-implement tool 5. The customer support team of convin does a good job by conducting seminars and webinars to help us learn and improve the usage of the product. What do you ...

"Convin Software helps me identify fatal and non fatal in the call audits"

What do you like best about Convin.ai? Convin best part is its interface, and it helps me search our audited emails by search bar, which makes our work easier and more productive. The product is very user-friendly and very easy to implement and the integration is very smooth with the CRM and the telephony. Support team personnel is very responsive and understand our issues in a friendly manner. What do you dislike about Convin.ai? There are no dislikes yet, but the memory performance can be ...

"Improvising call auditing by multiple folds"

What do you like best about Convin.ai? Very helpful tool in terms of day to day usage and it is integrated with our telephony in a very smooth manner and the issue resolution time by convin supoort is very fast and they are very helpful. What do you dislike about Convin.ai? As of my experience at convin the tool should keep getting better and the number of features are a lot but try making it easy and use colours in the tool which will help in identification of buttons. What problems is ...

"Best AI auditing too been auditing very smooth from past year"

What do you like best about Convin.ai? It helps me audit seamlessly and it helps us get a lot of reports, which gives us a lot of business insights The parameter-meter-wise AI and the manual score are excellent, which is very good for me as an auditor. Convin is very easy to implement in any organization and the integration and support is also sorted since the team is helpful What do you dislike about Convin.ai? Login and logout issues arise, and the page sometimes lags; the frequency of ...

"Deep Dive into Customer Engagement"

What do you like best about Convin.ai? Ease of use - 10/10 Ease of integration - 9/10 Customer support team is always available to help us get through the problems I almost use Convin daily What do you dislike about Convin.ai? I don't have any problem for now since customer support is always there to help us What problems is Convin.ai solving and how is that benefiting you? Convin.ai's transcribing capabilities have totally amazed me. It has made evaluating calls more easier, and it has ...

"Deep Dive into Customer Engagement"

What do you like best about Convin.ai? Ease of use - 10/10 Ease of integration - 9/10 Customer support team is always available to help us get through the problems I almost use Convin daily What do you dislike about Convin.ai? I don't have any problem for now since customer support is always there to help us What problems is Convin.ai solving and how is that benefiting you? Convin.ai's transcribing capabilities have totally amazed me. It has made evaluating calls more easier, and it has ...

"Convin provides very detailed insights about any given particular call"

What do you like best about Convin.ai? It is very easy to use and a very professional tool where the AI is leveraged to its full potential and the customer support team is very responsive when we need any training, the software implementation is very easy and the integration with the different software's is icing on the cake. What do you dislike about Convin.ai? Implementation and training needs to be extensively provided to the reps and auditors and other users inorder to learn number of ...

"Convin is a Conversational AI tool for call analysis and Feedback"

What do you like best about Convin.ai? Convin make day to day operations easy, as it gives me daily performance report on my email, which gives me iea about things that went right and wrong over call. What do you dislike about Convin.ai? Sometimes call scores are not accurate, It takes time to reach the accuracy, so intial 2 months are challenging. What problems is Convin.ai solving and how is that benefiting you? This tool is benefiting me and my workfriends with our daily call scores, and ...

"Constant Tool we need for Auditing"

What do you like best about Convin.ai? In my firm, we use this convin tool for auditing purposes. It keeps my audit tracking well and can show the frequency of audits done in a day When an issue in features occur convin's support team and account management team has quickly resolved my queries. What do you dislike about Convin.ai? It is easy to integrate but it's not as fully functional when it comes to implementation and its some times too complex to use because of the filters and other ...

"Quality assurance"

What do you like best about Convin.ai? Easy to access and easy to implement, and we can easily check the quality What do you dislike about Convin.ai? Initially there was an issue in login otherwise it is perfect What problems is Convin.ai solving and how is that benefiting you? earlier listing a call is a task..we have to download the calls and listen. But now just login to the account and you can listen of the calls. Easy to access. Less time counsuming.