Convin Reviews in May 2025: User Ratings, Pros & Cons

"Fantastic tool for Agents that deal with Customers everyday"

What do you like best about Convin.ai? I like the dashboards that are being provided for different factors on which an agent's performance can be measured, as well as the system's organization. The great customer service provided during implementation and use is fantastic. Weekly calls have increased my awareness of what is going on with the team's utilization of the Convin. As a counselor, Convin has made my job much easier by assisting me in changing items that need to be altered based on ...

"Convin helps me enhance Call Quality"

What do you like best about Convin.ai? When it comes to interacting with multiple softwares, Convin does this seamlessly. Convin's individual statistics for each agent helps them know their activity trend, scale of conversational skills, etc. Whenever I have any doubts, I can directly reach to the Customer Support team. very simple yet understanding to implement What do you dislike about Convin.ai? There is nothing to dislike about convin as it is a very good platform. One can definitely ...

"Convin helps me enhance Call Quality"

What do you like best about Convin.ai? When it comes to interacting with multiple softwares, Convin does this seamlessly. Convin's individual statistics for each agent helps them know their activity trend, scale of conversational skills, etc. Whenever I have any doubts, I can directly reach to the Customer Support team. very simple yet understanding to implement What do you dislike about Convin.ai? There is nothing to dislike about convin as it is a very good platform. One can definitely ...

"Navigation in Convin through features is simple."

What do you like best about Convin.ai? The ability for agents to quickly access important scripts to help them navigate through calls. Excellent tool for reducing agent/representative ramp up time. It allows us to grow and learn more about how to handle various call conditions. It saves me a lot of time as an agent. I enjoy the system's ease of use and implementation, as well as the ability to alter the templates. I've also used Convin to assist me in providing additional information for ...

"Convin works pretty well!"

What do you like best about Convin.ai? Convin keeps my team on track when callers present us with diverse scenarios. They are no longer stumbling over their words. It's also quite beneficial when kids get pop-up boxes with other phrases to utilize instead of their own. It has helped my team from becoming frustrated when they are caught off guard by what a caller may say. This has benefited some of my non-high producers with their cash collections. The data also allowed me to identify areas ...

"Customer service is excellent along with amazing tool"

What do you like best about Convin.ai? Convin's most useful tool is the software itself. It enables us to communicate with our integrated software smoothly which shows ease of integration while remaining compliant. We get excited as agents when we complete our compliance standards with the support of Convin. It's a fantastic tool for making us sound confident on the phone. What do you dislike about Convin.ai? The Convin support crew is always eager to help us with any issues that ...

"Convin's simplicity and ease of deployment"

What do you like best about Convin.ai? I like that it is something that we as a sales team can modify to be more effective on the calls. Sometimes we don't know what to say or ask, so it's great to have some pointers to assist us navigate the conversation. Many times, objectives are offered, and Convin hears it and brings up rebuttals to use against the presented objective. This is useful if we feel we are stumbling. Apart from the features it provides, the support team is top notch and ...

"Very Satisfied with the Results i am getting from Convin.ai"

What do you like best about Convin.ai? Convin is easy to use tool, the mannual audits we use to perfporm ealier now became easy with the help of convin, we also get diffrent types of reports from convin which really really helps us. though i use this twice or thrice in a week, i get regular updates on emails about my teams performance, What do you dislike about Convin.ai? There is nothing to dislike about Convin tool. Intercom articals and live chat support from convin support team really ...

"Customer service is excellent along with amazing tool"

What do you like best about Convin.ai? Convin's most useful tool is the software itself. It enables us to communicate with our integrated software smoothly which shows ease of integration while remaining compliant. We get excited as agents when we complete our compliance standards with the support of Convin. It's a fantastic tool for making us sound confident on the phone. What do you dislike about Convin.ai? The Convin support crew is always eager to help us with any issues that ...

"Convin's simplicity and ease of deployment"

What do you like best about Convin.ai? I like that it is something that we as a sales team can modify to be more effective on the calls. Sometimes we don't know what to say or ask, so it's great to have some pointers to assist us navigate the conversation. Many times, objectives are offered, and Convin hears it and brings up rebuttals to use against the presented objective. This is useful if we feel we are stumbling. Apart from the features it provides, the support team is top notch and ...