Convin Reviews in May 2025: User Ratings, Pros & Cons

"What outstands for me is the CONVIN team!"

What do you like best about Convin.ai? Convin was a breeze to set up for us. With a single exe push, it updates itself! It's incredible to feel the silent push of guidance while live listening! Their customer service representatives are quite helpful! Their entire team is really attentive and helpful. They respond to queries quickly and effectively. The software is excellent, but it is their staff that made my experience with Convin truly exceptional. Convin has assisted our personnel in ...

"Convin keeps me on track with customers!"

What do you like best about Convin.ai? Convin holds the capacity to manipulate whether listening to customers or representatives. The ability to deliver a conversational approach with product knowledge and resources without appearing rehearsed. For my company, I'm dealing with a lot of consumer questions and pricing concerns. I've seen the value in sending feedback to my manager and having it updated in convin in real time for instant usage. It provides ease of implementation as well as ...

"Refining the process with Convin"

What do you like best about Convin.ai? Convin's AI can recognize what is being said in the call and can prompt the agent on the phone with the appropriate responses in every case which is very easy to integrate. I enjoy the scenarios and how a phrase or collection of words might activate them, making the discussion appear more natural and pleasant, rather than requiring agents to follow a script word by word. Convin is ideal for managing client rebuttals; instead of agents or sales people ...

"Convin is the savior!"

What do you like best about Convin.ai? Convin is an extremely extensive and useful application. Both from a managerial/coaching and operational one. Furthermore, voice analytics has provided real-time support to employees by populating reminders and knowledge to call center reps when key terms are uttered. Recognizing important words/phrases that will allow us to determine which calls require further investigation. What do you dislike about Convin.ai? Convin may make a recommendation that ...

"Helps me maintain my consistency for calls"

What do you like best about Convin.ai? Convin assists you and reminds you of your responsibilities. It highlights important points that I may overlook during the sales presentation and assists me in remaining compliant throughout the sales call. Ensures that I am in compliance with QA and performing my duties correctly. Convin concentrates on adaptation to corporate demands. The most notable accomplishment is auto QA on all calls. Because of the real-time guidance, this solution has also ...

"Convin is a useful tool for capturing call insights."

What do you like best about Convin.ai? I like how the data is represented and presented in an aesthetically pleasant manner. The Convin app is fantastic and has helped us reduce the learning curve for new agents. If you already have good processes written, Convin will assist you in ensuring that they are followed. Convin is a tool that I use every single day for analysing my calls. What do you dislike about Convin.ai? When Convin launches some new updates in the platform, it becomes it a ...

"Convin is a useful tool for capturing call insights."

What do you like best about Convin.ai? I like how the data is represented and presented in an aesthetically pleasant manner. The Convin app is fantastic and has helped us reduce the learning curve for new agents. If you already have good processes written, Convin will assist you in ensuring that they are followed. Convin is a tool that I use every single day for analysing my calls. What do you dislike about Convin.ai? When Convin launches some new updates in the platform, it becomes it a ...

"Fantastic tool for Agents that deal with Customers everyday"

What do you like best about Convin.ai? I like the dashboards that are being provided for different factors on which an agent's performance can be measured, as well as the system's organization. The great customer service provided during implementation and use is fantastic. Weekly calls have increased my awareness of what is going on with the team's utilization of the Convin. As a counselor, Convin has made my job much easier by assisting me in changing items that need to be altered based on ...

"Convin is a useful tool for capturing call insights."

What do you like best about Convin.ai? I like how the data is represented and presented in an aesthetically pleasant manner. The Convin app is fantastic and has helped us reduce the learning curve for new agents. If you already have good processes written, Convin will assist you in ensuring that they are followed. Convin is a tool that I use every single day for analysing my calls. What do you dislike about Convin.ai? When Convin launches some new updates in the platform, it becomes it a ...

"Convin is a useful tool for capturing call insights."

What do you like best about Convin.ai? I like how the data is represented and presented in an aesthetically pleasant manner. The Convin app is fantastic and has helped us reduce the learning curve for new agents. If you already have good processes written, Convin will assist you in ensuring that they are followed. Convin is a tool that I use every single day for analysing my calls. What do you dislike about Convin.ai? When Convin launches some new updates in the platform, it becomes it a ...