Conversocial Reviews in May 2025: User Ratings, Pros & Cons

"Conversocial allows us to bring real customer feedback into the business for positive change, "

What do you like best? We love the ability to tag and record all of our customer's comments, which in turn allows us to keep managers in the business updated with what is being said. Having the opportunity to add and remove tags also allows us to keep on top of comments coming in about specific events on our network and allows us to keep our ear to the ground and act on customer feedback quickly. What do you dislike? We would love to have Conversocial available as a mobile app to respond to ...

"Highly recommended for Excellence in Social Customer Service"

What do you like best? In just over a month of using Conversocial, we have been able to significantly optimise our response rates and sentiment on Social. One of the platform features that has immediately benefited us is the prioritisation of incoming messages across our channels, so rather than posts getting lost in the white noise of a chronologically ordered inbox, we can immediately tend to the posts requiring urgent attention then work our way through the rest of the inbox from oldest ...

"Conversocial @ Karcher"

What do you like best? The app is easy to use and understand; any issues/problems are not a problem to the team at Conversocial and are resolved within a very small time frame. Our AM, Rob, always there for assistance and replies are usually instant. What do you dislike? There is nothing i have discovered that i don't like about this tool. Only thing i would say is there should perhaps be an app on apple and android stores. Recommendations to others considering the product: For any business ...

"Moving a notification heavy network into a manageable workload - How Conversocial makes me smile."

What do you like best? Imagine a list of 500 notifications on Facebook every morning, let alone your other networks... Conversocial removes that and places everything into an easily manageable CRM system, just like your email inbox. Not only does it split your channels, prioritise your content and flag key discussion in your network, it also keeps your teams organised and focused purely on what matters - resolving customer issues and making you smile. You can reply, add sentiment and tag ...