Conversocial Reviews in May 2025: User Ratings, Pros & Cons

"Simple to use and effective product for moderation"

What do you like best? Conversocial has a very simple user interface. It's a great platform for multiple users to be able to moderate and reply to posts simultaneously. It also has a convenient system for adding notes to posts or customer files. What do you dislike? Paying per user license can get expensive. The analytics can be a little clunky and are better suited for customer service than anything else. Recommendations to others considering the product: It's a simple product - much less ...

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What do you like best? Ease of funneling all social interactions to one place to decrease time to 1st response. What do you dislike? Wish it were easier to prevent any social interactions that do not need a response from being pulled in. Previous backlog from social activity before getting Conversocial. Recommendations to others considering the product: If you need help managing several Social channels, this is great! What problems are you solving with the product? What benefits have you ...

"JackThreads Social Customer Service through Conversocial"

What do you like best? Our associates are able to maintain a productive working rate in an environment that still treats the experience as innately social. Rather than try to convert a tweet or Instagram comment into something resembling an email or ticket, the interface retains many of the core features that exist in the native platform. There is, however, still enough in the way of automation and shortcuts to help our team move at a much faster pace than they would natively or in any ...

"Conversocial is a great product to manage social media acconts"

What do you like best? Conversocial is currently used by the social media team to monitor our social media portals. This product has greatly increased the efficiency in answering to our customers and generating greater brand awareness. The ease in which to support our social media platforms is a great asset as we are able to assign any customer questions with ease and speed. What do you dislike? Analytics is something that they need more comprehensive improvement upon The analytics is ...

"Best Customer Service platform in the market!"

What do you like best? In depth control of my communities, powerful system in terms of engagement and users controls. What do you dislike? It's integration, you need time and also high level of knowledge in terms of SAS integrations. Recommendations to others considering the product: You need to hace expertise in terms of integrations, when you learn about the system you will love it, for sure it's the best solution in the market. What problems are you solving with the product? What ...

"A great way to manage your costumer service"

What do you like best? How easy it lets you connect with your clients and manage your costumer service. It is a really usefuel service. It lets you make a difference, and not just use socialmedia as a marketing channel. You can really use it to make your clients experience a lot better. What do you dislike? The price is a bit high, and sometimes the support is not as fast as other techs. Recommendations to others considering the product: Give it a try, it will show you a better way to ...

"Conversocial Support and Software Review"

What do you like best? Conversocial have continued to provide excellent support when needed, and suggested improvements and recommendations to our current setup. The support when raising tickets is very quick and the team are knowledgable about any potential problems. I also enjoy the free webinars and updates which provide further recommendations and examples of how to improve my social media team. What do you dislike? It would be good to add internal notes to scheduled outbound content. ...

"Best In Class Social Customer Service"

What do you like best? Conversocial's has remained a focused leading expert in the world of social customer service. Their team of engaged professionals have played a key role throughout the development, growth and transitions of our social customer service care. The tool has enabled us to centralize while not only moderating but also engaging with customers and prospects throughout North America. Feedback is always proactively gathered and enhanced features are continuously brought forth ...

"Industry-leading platform for Social Customer Service"

What do you like best? Conversocial empowers our Social Customer Service Agents to identify and manage real customer issues with high levels of efficiency. The collaboration and reporting features help to drive departmental KPIs. What do you dislike? Conversocial would benefit from a custom-built mobile solution for managers. What problems are you solving with the product? What benefits have you realized? Managing high volumes of social media customer interactions.

"Great product and fantastic service"

What do you like best? I like that fact that Conversocial is so user friendly and intuitive. Makes it easy to monitor and respond to our customers efficiently. What do you dislike? Nothing major. There are odd things that would be useful to us as a business to include, such as the ability to auto tag all comments on an advertising post but these have been raised with the team who are doing there best to arrange these for the future. Recommendations to others considering the product: Amazing ...