Conversocial Reviews in May 2025: User Ratings, Pros & Cons

"A great platform to help support our digital customer experience"

What do you like best? It is the best platform for managing our customer contacts and fully supporting the customer journey. The analytics help me promote how well the digital department is working across all digital customer outlets. What do you dislike? I have worked with Conversocial for over 2 years and I have yet to find something that has not met my expectations. Recommendations to others considering the product: Do your own comparisons, check out other providers,... and you will see ...

"Great product, easy to use and great for managing social customer service. "

What do you like best? Best part of Conversocial is by far the ease of use - it acts similarly to an email inbox and means no customer is missed. The complaint handling functions are very good and managing workforce within it is also easy. Great support from the Conversocial team too! They know their stuff. What do you dislike? It would be great if you could customise your platform to enable you to add in new features - the platform is very much "One size fits all" - with that said, it ...

"Excelllent community management tool"

What do you like best? Conversocial pulls conversations from all social media platforms into a user-friendly interface. At a glance, it's easy to discern between direct messages, comments, visitor posts and other types of interactions. Perhaps it's best features are that it stores conversation history, allows you to grade interactions as positive, neutral or negative, and allows you to tag messages as complaints or queries. You can also assign conversations to agents - this makes the task ...

"Excelllent community management tool"

What do you like best? Conversocial pulls conversations from all social media platforms into a user-friendly interface. At a glance, it's easy to discern between direct messages, comments, visitor posts and other types of interactions. Perhaps it's best features are that it stores conversation history, allows you to grade interactions as positive, neutral or negative, and allows you to tag messages as complaints or queries. You can also assign conversations to agents - this makes the task ...

"Excellent product Conversocial"

What do you like best? I like this application because allows me to manage multiple social networks, help me improve and make more fluid conversation on social platforms (like twitter and Facebook) and it's a great tool for teamwork where you can share the information necessary for daily work, all in one place. What do you dislike? At this moment I didn't discover any flaw of Conversocial, definitely I recommend this app. What problems are you solving with the product? What benefits have ...

"Nice!"

What do you like best? The customer service is bar to none with this company. What do you dislike? Pricing long term should be a concern area. What problems are you solving with the product? What benefits have you realized? Increasing the effectiveness of access to good customer service.

"All customer feedback at one place"

What do you like best? All that we want to hear from our customers across Google / Facebook / twitter etc. can be consolidated at one place using Conversocial! What do you dislike? Conversocial can even predict the tone of the customer message and tag it. But the logic used in this can be improved. Recommendations to others considering the product: Go ahead if you want your customers to have a better user experience What problems are you solving with the product? What benefits have you ...

"All customer feedback at one place"

What do you like best? All that we want to hear from our customers across Google / Facebook / twitter etc. can be consolidated at one place using Conversocial! What do you dislike? Conversocial can even predict the tone of the customer message and tag it. But the logic used in this can be improved. Recommendations to others considering the product: Go ahead if you want your customers to have a better user experience What problems are you solving with the product? What benefits have you ...

"Conversocial is easy"

What do you like best? It's really intuitive and easy to use in comparison to other social media management software. What do you dislike? Sometimes it's laggy between screens, but this could be a network issue. What problems are you solving with the product? What benefits have you realized? The ability to interact with customers on multiple social media platforms.

"Conversocial is easy"

What do you like best? It's really intuitive and easy to use in comparison to other social media management software. What do you dislike? Sometimes it's laggy between screens, but this could be a network issue. What problems are you solving with the product? What benefits have you realized? The ability to interact with customers on multiple social media platforms.