Conversocial Reviews in May 2025: User Ratings, Pros & Cons

"Best tool for customer service and social interaction"

What do you like best? Conversocial is the only app that you can rely on regards of your Facebook Ads. We've tried most of the options out there and only one to not miss one comment for our team to register. Also, their insights and metrics are one of the thinks that sets them apart from their competitors. What do you dislike? Instagram is still the thing they have to work on but yet Instagram is not easy for any platform to have access and work some features on it. What problems are you ...

"Engaging, thought provoking and leading social customer care"

What do you like best? Smooth on-boarding, unequivocal support from Customer Success Manager and it's still improving - new Agent Dashboard is very useful.. What do you dislike? If I have to pick on something, sometimes the system glitches and we need to click out and back again - very very minor. CSM quarterly updates, comparing us to (comparable industries) are valuable. Recommendations to others considering the product: Go for it. What problems are you solving with the product? What ...

"A powerful platform to interact with our users "

What do you like best? Conversocial is a straightforward platform to learn and use with a very quick set-up time too. The way we can approach all of the support conversations coming our way via different Social Media channels in one place is invaluable, and allows us to contact our users far quicker than before. What do you dislike? Not strictly related to the platform, but we'd love a quicker/more efficient way to promote our Social Media channels so that we can filter more conversations ...

"Game Changer for Social Customer Service"

What do you like best? Conversocial has totally changed the way we address our social users. It has made responding extremely easy and timely with its clean and easy to use platform, and all of the features in between. We're able to capture tons of analytics which helps us improve our social experience even further. The support team alongside our dedicated Conversocial rep have been extremely responsive and helpful with any questions we've brought up. What do you dislike? I wish that the ...

"Great Product - Even Better Support"

What do you like best? The product itself is easy to use and doesn't suffer from many bugs or outages. When it does happen the support team is always extremely supportive. What do you dislike? Would like it if there was a support number that could be used to get in touch in times of outages with the product. Support responds very quickly to emails however I feel it would be better to have a bridge for calls during such instances. What problems are you solving with the product? What benefits ...

"Conversocial is a must for anyone working with multiple social channels"

What do you like best? The ability to see all messages in 1 place. It also allows full visibility on responses made and how quickly the responses were made. The account management and support is outstanding. What do you dislike? The reporting can be a little restrictive at times overall though, I'm a happy Customer ! What problems are you solving with the product? What benefits have you realized? It allows me to report to the business on how we're performing which aids me in building my ...

"The best tool out there for Social Customer Service!"

What do you like best? Conversocial is so simple and easy to use, both myself and my teams love using it. You can tell it has been built with Customer Services in mind. The analytics feature gives the detail you need but is so easy to use. Play Mode is a great feature to ensure that our customers are getting a great quick service from our agents and gives continuity for our customers on who they are speaking to on Social. I also love the new agent dashboard! What do you dislike? There isn't ...

"Social Customer Service"

What do you like best? I like the fact it is built to deliver great customer service. It is easy to use and easy to understand. What do you dislike? Nothing- i find the platform is not the cheapest but you get what you pay for in spades What problems are you solving with the product? What benefits have you realized? I have been able to increase the amount of social contacts without increasing headcount - AHT, utilisation and of course CSAT are all improved

"A product ahead of the times and continually improving to deliver a fast quality digital experience"

What do you like best? The analytics that Conversocial provides allows us to continually look at the reasons why customers contact us so we can improve the customer journey. The product is also user friendly. What do you dislike? There is nothing that we at First Utility happen to dislike with Conversocial. We're currently pushing the team and our account manager to deploy Whatsapp to give us another digital channel for our customers to contact us. Recommendations to others considering the ...

"Vital and easy to use social customer support engagement platform."

What do you like best? Conversocial is a stable and versatile platform which is easy to configure and provides us with necessary features to fully manage our social care engagement. One of Conversocials strengths is its ability to keep up with social innovations and through partnership with native social platforms deliver new features which help drive our performance and customer experience. What do you dislike? Apart from some small improvements to analysis and reporting ( always a ...