ConnectWise Control Reviews in July 2026: User Ratings, Pros & Cons

Speed and session window (2 issues)

1 Will slow some customers Internet service when connected in Control. Example: Customer has 18M download, slows to almost impossible to use at 1.5M to 5M and keeps fluctuating. Only firewall in the way is the Uverse modem (AT&T.2 When full screen in Control - if in a session and want to close a full screen window on the customer's computer, I move mouse to upper right corner to click on that windows's 'X' and in a half second the 'X' for the session window itself appears and I end up ...

Pretty good but needs some speed upgrade.

What do you like best? I like it's ease of use, the price is a good point as well. The ability to see the connection metrics for all of my remote sites is a plus. It is also for the most part very stable as I have seen very few disconnections, 99% of these attributed to networking issues on the client-side. As far as ConnectWise having server problems, we had I believe 10 minutes or so of downtime in 2017. Not bad at all! What do you dislike? There is a definite 'speed' downgrade ...

Comes with a lot of features and affordble too!

PROS & CONS What are the best aspects of this product? We get to record all of our sessions. We're slowly creating an internal training library for our staff according to the training/support sessions. This time around, our clients can swiftly and easily connect using any smart device, desktop PC/laptop (Linux and Windows, and Mac. What aspects are problematic or could work better? The admin area could use a fresh, modern UI upgrade. It doesn't seem to be intuitive in doing things. ...

Invaluable

What do you like best? The fact that I am not tied to my internal network when the need to connect to a remote resource arises. I can use any internet connection to access my secure remote resources from the field when after hours or off site calls come in. I also appreciate the fact that this product is not tied to a single operating system. Further, the ability to move file to the remote device and vice versa is incredibly helpful. What do you dislike? There is more lag than I think ...

ConnectWise Control review

What do you like best? We have ConnectWise Control deployed to over 100 of our client's servers/workstations to allow us easy unattended access to them. The connections are usually decent (depends on client bandwidth and file transfers are easy. The toolbox feature is by far the best, giving me (IT Consultant the ability to deploy/copy commonly used applications/tools/installers immediately. What do you dislike? There are times where the connection will be created successfully, but I'm ...

ConnectWise Control Is Simple And Easy To Deploy

What do you like best? The product is fast and easy to configure for remote desktop control. The ability to connect to a client on the fly and also not security issues when installing the software makes it easy for us the vendor and the client we are supporting What do you dislike? The file transfer speed is not as fast as I would like it to be. Recommendations to others considering the product You will definitely save time when deploying the client software and the ability to ...

Economical and Feature Packed

What do you like best? We can record all of our sessions and are slowly forming an internal training library for our own staff based on actual support/training sessions. Our clients are able to easily and quickly connect using any device, Mac or PC (even Linux and mobile!. Occasionally we need to do multi-site sessions and ConnectWise Control is able to handle this also with ease. What do you dislike? The admin area could do with a good modern UI update. It's not intuitive where ...

Our Favorite CW Product

What do you like best? My technicians are amazed at how easy it is to use. It has saved us a dozen or more on-site service calls for minor and user error issues. What do you dislike? As the admin for setting it up, I have found it a little cumbersome to customize. I would like a little more user-friendly way to update logos and colors. I'm not an IT professional or a web-developer and I have found the customization to be more than I understand, so I haven't done that yet. ...

Feature rich remote software

What do you like best? I like that the deployment of the product is easy and reliable. There are multiple tools at my disposal that are normally reserved for more pricey software, such as screen selection, duplex file transfer, chat and some basic system stats and specs. What do you dislike? The software does not always handle badly connected devices well. Recommendations to others considering the product It has all of the normal expected feature for a paid version of a software and ...

A nice tool for customers to utilize based on their needs.

PROS & CONS What are the best aspects of this product? Gaining access to systems can be done within mere minutes. Whenever I'm getting support calls that would get me to make assessments on the system to resolve it, there's nothing else snappier. I get to access a machine using an admin and onsite user simultaneously. What aspects are problematic or could work better? When it comes down to configuring users who have micro-access needs, it's not as smooth as one might think. This ...