ConnectWise Control Reviews in July 2026: User Ratings, Pros & Cons

A fantastinc remote support app.

PROS & CONS What are the best aspects of this product? It's super simple to utilize and it benefits customers greatly. Setting it up has never been this simple. Due to its setup, I can basically use it just about anywhere. I get to move files from my desktop PC to another remote PC with ease. I can reboot and auto-reconnect. What aspects are problematic or could work better? So far, I have nothing negative to say with this app. But there have been instances where a customer would ...

I have had numerous good experiences…

I have had numerous good experiences with the Chat and Remote engineers getting my questions answered and issues resolved.

It has a brilliant approach in gaining access to more than a hundred endpoints and being able to set off remote sessions.

PROS & CONS What are the best aspects of this product? After making comparisons to the plethora of options for remotely supporting our 100+ endpoints and setting up one off support sessions when required, we discovered ConnectWise Control. We gave TeamViewer, LogMeI, and GoToAssist a go but none of them fared well to the tool's customizations, user-friendliness, and functionality. What aspects are problematic or could work better? I'm very much sure there's nothing bad I can write. ...

A remote access tool that has everything.

PROS & CONS What are the best aspects of this product? Personally, it's the cheapest and one highly powerful remote assistant that I've ever seen in today's market. It makes room for a limitless hosts for systems left unattended. It's super quick and a very simple app for clients to operate. There's no need to worry about installing anything. What aspects are problematic or could work better? The customization doesn't appear to be as intuitive. You only get to name the company ...

Comparing Teamviewer to Connectwise.

PROS & CONS What are the best aspects of this product? I'm selling to accounts, not people. Having the ability to categorize something as an account and then sub-categorizing it makes a whole lot of difference. I can include notes for every client as I proceed to make changes or get working on their system. That way, I can gain complete access to data in a single location. What aspects are problematic or could work better? I was hoping their pricing can be a bit lower. But the ...

A review of ConnectWise Control.

PROS & CONS What are the best aspects of this product? We were able to deploy ConnectWise Control hundreds of our clients' workstations or servers. This allowed us to access them any time. Connection are decent for the most part. Transferring files is a cinch. Its toolbox functionality is by far the best of the bunch. What aspects are problematic or could work better? There have been instances where the connection would be successfully made. At times, I'm stuck staring at a black ...

A remote access tool that has everything.

PROS & CONS What are the best aspects of this product? Personally, it's the cheapest and one highly powerful remote assistant that I've ever seen in today's market. It makes room for a limitless hosts for systems left unattended. It's super quick and a very simple app for clients to operate. There's no need to worry about installing anything. What aspects are problematic or could work better? The customization doesn't appear to be as intuitive. You only get to name the company ...

A straighforward and compatible support tool.

PROS & CONS What are the best aspects of this product? ConnectWise Control is something you can depend on. It's user-friendy and very intuitive. The number of features available are just about right. Not too many, not too little. Each feature is rock solid. One great feature that we've been using frequently is the Shared Toolbox. What aspects are problematic or could work better? We've been utilizing more than a dozen techs just to use ConnectWise Control the entire day. So far, I ...

A product that is made to work the way Customers use it.

What do you like best? The simplicity of accessing systems from anywhere in minutes. When I get a support call that requires me to assess a system quickly to resolve it, there is nothing quicker. Im able to access a machine with an onsite user and another Admin at the same time. Access is lightning quick and doesn't require anything large installed as a front end because it is a cloud based product. What do you dislike? When configuring users with very granular access requirements, ...

Teamviewer vs Connectwise

What do you like best? I sell to accounts. Not individuals, the fact I can categorize as accounts and then sub categorize makes a world of difference. I can add notes to each client as I make changes or work on their system so I have more access to information in one location. Teamviewer is great for personal use but simply can't match business usage convenience. What do you dislike? I wish the pricing was a little friendlier. But I still find the benefit outweighing the cost. I do ...