ConnectWise Control Reviews in July 2026: User Ratings, Pros & Cons

It is by far the easiest remote support…

It is by far the easiest remote support application I have used. The mobile app is to be desireable, but the desktop app for remote support or giving access to users to have access to their own desktops is just awesome.

Overall great value

Overall great value. Would have given full ratings if admin screens (UAC can be controlled. Now screen black out and agent have to ask user to click buttons on UAC prompts. Also, the abilities to control mobile device would be greatly appreciated.

Great software

Great software

Last known ScreenConnect

What do you like best? There are so many good features in this product to like. If I had to choose it would have to be unattended access. I can monitor and troubleshoot customers computers without having to walk them through connecting to the software. What do you dislike? This is probably an unfair review because we are still on the last, purchase once, self-hosted version. There will be no updates to this version so we live with all its quirks. The hardest is that when we remote ...

Great for Windows (not so much for Mac)

What do you like best? I have used this product for many years. Very reliable for windows machines. Let's me manage 17 computers while watching football at home. What do you dislike? The iPad app crashes 10% of the time. It is almost impossible to log into a Mac (unattended that has multiple screens and either the screen saver is on or the monitors are powered off. You just get a black screen with a mouse. Your only option is to send a command to restart the mac but then you have to ...

Perfect solution for IT Support businesses

What do you like best? I run a small IT support business. I needed a solution for providing remote support to customers, both on an "as needed" basis, as well as on an "always connected" basis. The other products I looked at, like Team Viewer, LogMeIn, etc., we just too expensive for my situation. I'll admit, I was a bit concerned that maybe ConnectWise Control might not be very reliable, etc., because it was less expensive, but that concern was totally unfounded. ConnectWise Control has ...

User-friendly, affordable, and super quick.

PROS & CONS What are the best aspects of this product? For the exact same price as that of a single user of Log-Me-In, we're able to include three users to offer support to employees and acquire as much logins as needed. Customized login pages that are specifically made for our company has made things simple for our employees to access any of our official pages. What aspects are problematic or could work better? Gaining access to the UAC can be a bit puzzling. LogMeInRescue would ...

User-friendly, affordable, and super quick.

PROS & CONS What are the best aspects of this product? For the exact same price as that of a single user of Log-Me-In, we're able to include three users to offer support to employees and acquire as much logins as needed. Customized login pages that are specifically made for our company has made things simple for our employees to access any of our official pages. What aspects are problematic or could work better? Gaining access to the UAC can be a bit puzzling. LogMeInRescue would ...

Using ScreenConnect for 4 years

What do you like best? I like and frequently use ScreenConnect to provide remote support to contract IT customers. It provides a fast and easy way to provide the most effective support without being on-site. The ability to have an easy interface to instantly use a persistent remote support connection to provide quality support to our contract IT customers is the most use feature. Also providing a secure remote desktop connection for on-call employees is a huge time-savings. What do you ...

Best solution for tech companies

What do you like best? We have been using this product for over 7 years now. They are very in touch with there users and always listen when you have issues. The fact that they continue to have updates come out to fix or improve issues and asked users what they want to see in new releases. What do you dislike? Not much to dislike. Sometimes it is hard to get connected to Mac's but that is probably a Mac issue. Sometimes it will generate a code that is already in use. What business ...