ConnectWise Control Reviews in July 2026: User Ratings, Pros & Cons

ConnectWise Control the Wise way to support your customers

What do you like best? The fact that it works 98% of the time on virtually any OS from Windows to MAC to Linux. I can also connect with almost any browser, not sure about IE these days but Chrome, Firefox, Edge, and even Opera all work without issue. I also love the renewal cost which is ridiculously small for my 10 concurrent license. Upgrades are less than 5 minutes and frequent. What do you dislike? They started using an appstore of sorts in the management interface. It is ...

Review of ScreenConnect

What do you like best? I like the fact that as long as the user has an internet connection I can help them remotely. This has helped with management that takes their laptops home and need help when not at the office. What do you dislike? Primarily I didnt like the fact that there is no easy way to deploy via Group Policy. However I made it work and as soon as a computer gets added to my network it gets ConnectWise installed. My biggest hurdle was keeping it up to date. Then I finally ...

Works great for supporting internal and external employees

What do you like best? Makes it easy to connect to employees especially telecommuters when they need help. Love the central toolbox to keep common software tools, drivers, etc stored and available on each client. Built in chat window instead of having to use a separate chat client. What do you dislike? Screen resize especially on remote systems running multiple displays. Would be nice if the local chat window could be placed outside the remote/client window. Not their ...

ConnectWise Control puts us in Control

What do you like best? In an organization with hundreds of work stations and numerous building locations, ConnectWise Control allows for our limited staff to support multiple locations without the constant need to leave their desk. Fast and efficient remote control of employee workstations! What do you dislike? ConnectWise Control works well when remote controlling Windows computers, and Macs, but with the ever growing move to Chrome Devices, I wish ConnectWise would focus on this ...

Excellent No Headache No Advertisement Remote Administration Service

What do you like best? ConnectWise Control offers users the ability to remotely control a number of computers with an organized naming itemization and remote start up. The audio allows me to hear the client's computer and communicate with them as needed throughout the remote administration process and guide them through what I am doing. What do you dislike? The microphone and speakers do not always allow two directional communications though without upgrading to a more expensive ...

Feature-rich, highly customizable, and simply works

What do you like best? The ability to run on-premise without ongoing fees and customize the client installer. What do you dislike? Not much I can say that I dislike. Had to pay for upgrade to newer version when Windows 10 released the Anniversary update, but that was more a matter of timing on my part (free upgrade period ran out shortly before Windows 10 update. Recommendations to others considering the product Be sure to review documentation to better customize client install ...

Invaluable Tool for Remote Support, Monitoring and Maintenance

What do you like best? There are a number of positive and useful features of Connectwise Control. The ability to host the software in-house is my top feature. My clients were concerned with software hosted in the cloud. The second option would be the customization/modularization of the software. What do you dislike? The push to use a cloud-hosted environment. The fact some of their extensions are only for environments hosted on their servers leaves a bit to be desired for those of us ...

Excellent experience Great Product

What do you like best? This makes supporting our employees way better. We had been using logme central for some of our customer systems but it was pretty expense we found ConnectWise control and found it had all if not more features and the price was much better that we deployed it for our customers support and to support our internal employees. Its easy to use, deploy and take control and help our customers and employees. What do you dislike? nothing its an excellent product and will ...

The ultimate assistance tool

What do you like best? The ability to drag-drop files directly to or from a session to your local machine make it extremely quick and easy to use, and was a key purchasing feature. The cloud based option is extremely fast, with geo-location options for the nearest cloud location. Unlike other similar solutions (which we used to own you don't get ripped off with upgrade costs every time a new version comes out (which we did. The huge amount of customisation is of great benefit as ...

Intuitive and Powerful

What do you like best? The user interface is very simple and easy to navigate. Using the tools on the website session lists and the remote access sessions are both intuitive and well designed. I love the system info it collects from the remote machines. The user/guest timeline gives you a great way to keep track of how long you have been helping a customer. Updating the client software on remote access machines is easy to do. What do you dislike? The administration side of the product ...