8.9
Spot Score
ConnectWise Control Reviews in July 2026: User Ratings, Pros & Cons
Empower your team with secure remote access.
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Starts from $33 / month when yearly
ConnectWise Control Reviews & Ratings
Spotsaas Editor’s POV
ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution. The customizable interface and branding options enhance professionalism ...Read more
ConnectWise Control pros and cons
Covers remote support with a toolbox for troubleshooting, file transfer, live chat, and multi-monitor support.
Easy client connections with a customizable toolbox and multi-monitor feature.
UI with customization options, communication tools, and machine access.
Handles remote access, file transfer, and command execution for support workflows.
Potential learning curve for new users given the extensive range of features.
Support limited to chat or email; no telephone support.
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Showing 581-590 out of 941
M
Michael
11/05/18
It's OK
It's OK, but you have to adapt your business around ConnectWise, not the other way around.
L
Luciano
11/05/18
Makes supporting your clients simple…
Makes supporting your clients simple and easy!
S
Sean
11/05/18
I don't use your software at all
I don't use your software at all, but you keep asking me about how I like it.
B
Bobs
11/05/18
Long time user....
We have been using ScreenConnect for may years to support our company network of 15 locations. It may be the best purchase I've made bang for the buck.
N
Norman
11/05/18
Great product if you're only working…
Great product if you're only working with Windows machines, but poor support for Mac and Linux. Years of promises with nothing to show for it.
S
Sally
11/05/18
We use the remote tool to support Macs…
We use the remote tool to support Macs and PCs. It works, for the most part. Multiple monitors on Macs will make it a complete chore to use and sometimes development on Mac lags behind. Mac client updates are hit and miss as well. It has been getting better it seems. Not perfect, but better. Windows support works as expected. Fairly simple. Not so much so when escalation screens pop up, but if the user is at the desk, it’s not always a problem. Organization of the system and groups is ...
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M
Mark
11/05/18
Does the job
Does the job but dated and needs an overhaul. We've been on the platform for around ten years.
CT
CCW Technology
11/05/18
ConnectWise Control (ScreenConnect) was…marginally adequate.
ConnectWise Control (ScreenConnect was a much better product before it was purchased by ConnectWise. There was phone support and the pricing was much more reasonable. Connectwise control still uses a very old version mono to run on Linux and that forces you to run a Windows server as a host if you have any real quantity of computers on it. Right now, it's okay and it's what we are used to, but the product needs some serious development and hopefully they won't jack up the prices even more.
K
Kevin
11/05/18
Submitted ticket early next week and no…
Submitted ticket early next week and no response on solution yet.
D
Dan
11/05/18
Functional but not pleasant on Apple…
Functional but not pleasant on Apple devices. They finally made some minor updates to the iOS app so it works better now. However, their software running on MacOS is not a smooth experience, especially when compared to the windows version. I've been using their software for several years now and they do not seem to focus on improving their software for use on Apple devices. It is disappointing.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].