ConnectWise Control Reviews in July 2026: User Ratings, Pros & Cons

Blazing fast

Blazing fast, great functionality, one disadvantage....When you go to the far top of the monitor (in full screen mode then the environment of ConnectWise takes over and menus of the application are shown.This is very annoying because in every click of a remote application top menu (e.g. favorites bar in Chrome you must be very careful not to trace the mouse a few pixels over and click to the ConnectWise environment instead of the menu you aimed to click.Even more annoying is trying to close ...

ConnectWise Control Review

What do you like best? Best remote support software out there hands down. I own an IT consulting business and have used several other software packages and this is the best one. They continuously make updates to the software and it gets better. Love the new "view" feature that allows you to do a screen share from your computer to the remote users mobile phone to do a video share, comes in handy if you need to see something physically on the other end. What do you dislike? Wish the info ...

Fantastic software for remote control!

What do you like best? I can simply roll out the access for my employees throughout the country and help them instantly without the need for logging into a site every time using an access code. What do you dislike? Honestly, not much to dislike. The app is the most simple to use solution that I have found. My staff and I love it. What business problems are you solving with the product? What benefits have you realized? Quick and easy support for remote staff located throughout the ...

Excellent remote support product

What do you like best? ConnectWise makes it easy for my company to support my many customers and clients remotely. Connecting to workstations and servers is easy and in most cases seamless. Providing one-time remote support for customers who I have not worked with in the past is easily accomplished via a simple web portal. I also love the fact that I do not need to host this product locally on any internal server infrastructure. ConnectWise hosts the product for me, and this results in ...

Screen Connect - Connect Wise

ConnectWise is a very powerful system, but

ConnectWise is a very powerful system, seemingly industry standard and integrates with a lot of things! It's highly useful and has a lot to offer...but here's my rub... getting it all setup is an entirely monumental undertaking! Unless you're willing to pay a big chunk then it's up to you to find it out for yourself. If you're a visual person like myself the UI is seemingly ancient and not consistent across or within the different modules (e.g. Manage, Automate, etc. There is a fat-client ...

Simple and Secure.

Simple and Secure.Lacks the ability to prevent the administrator to connect without the user consent.It can be achieved but cannot guarantee the user that nobody can connect without his permission since the configuration is on the server side.

favorite remote software

What do you like best? The easy of setup is probably the best part of this software. It's a simple as create an account, tell it your business name, start installing software. Piece of cake What do you dislike? I have noticed some blips in connectivity, but only once per session (if any. Nothing too serious Recommendations to others considering the product We have been using this product since before they merged with Connect Wise and was just ScreenConnect. Love this product, and ...

Great tool for remote access and support!

What do you like best? Web-browser deployment and access is great. Great having the flexibility of launching it from CW Automate or from web url. Ability to blackout screen on client end is very helpful for security and ease of use. What do you dislike? The mobile app is severely lacking and uneasy to use efficiently. Creating group policies could be made a bit more intuitive, or at least have an easy reference guide to go along with it. Recommendations to others considering the ...

Experience Overview Education

I have not procured nor implemented ConnectWise as a replacement platform for our existing Knowledge Management System (KMS, but the representatives appear to be more than willing to ensure I understand what maybe in store for us when and if we do.We transitioned our financial platform 10 years ago; however, the system was far too complicated and ineffective for our company, because the employees simply wouldn't use it. The modules I have reviewed under ConnectWise may solve that problem if ...