8.9
Spot Score
ConnectWise Control Reviews in July 2026: User Ratings, Pros & Cons
Empower your team with secure remote access.
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Starts from $33 / month when yearly
ConnectWise Control Reviews & Ratings
Spotsaas Editor’s POV
ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution. The customizable interface and branding options enhance professionalism ...Read more
ConnectWise Control pros and cons
Covers remote support with a toolbox for troubleshooting, file transfer, live chat, and multi-monitor support.
Easy client connections with a customizable toolbox and multi-monitor feature.
UI with customization options, communication tools, and machine access.
Handles remote access, file transfer, and command execution for support workflows.
Potential learning curve for new users given the extensive range of features.
Support limited to chat or email; no telephone support.
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Showing 411-420 out of 941
J
Jeff
02/25/19
Powerful Software
I have been unable to access Connect-wise for 5 days.I'm too small to matter.
W
Wayne
02/25/19
Me and my team love screen connect
Me and my team love screen connect. It has really helped up support our diverse clients.The only issue we have encountered is with new releases. We often have to go and reinstall the new release and with Cylance blocking it.
C
Carol
02/25/19
Very satisfied
We are very satisfied with ConnectWise Control. It meets our requirements. Had some startup issues and their support was there for us.
T
Tony
02/21/19
Found it hard to make contact to get…
Found it hard to make contact to get started- lot s of ph messages and emails but ended up paying my IT guru to start it up,,, TonyVerner
S
Steve
02/20/19
Support seems to be getting poorer
Problem in Ticket #11412580 still not fixed, one month and two releases after filing. Very frustrating, and drawing complaints from clients.Graphics performance much poorer than GoToAssist, LogMeIn, or TeamViewer.Screen blanking has never worked properly - some windows and menus will not appear, although clicking on the screen area will activate them - very dangerous.The last two have been around for at least two years, still no effort to improve.
JM
Josh Middleton
02/20/19
So the product
So the product, feature wise, is very rich and very good!The problem is it seems to have some critical flaws that prevent it from being the best on the market.1 Resolution scaling is done so poorly it actually hurts our user's eyes. This renders the product unusable when you need to remote in and say, work on an excel document or database application for an extended period of time. It's so bad we've tried forcing graphical enhancements on it via GPU as well as manipulating scaling via ...
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M
Mike
02/20/19
Great product:BUT!!!!!!!!!!!!!!!!!!!!!! You decide
Great product, I have never had a bad experience with an employee. except when I considered looking at the other products, VERY HARD PRESS SALES! I have quit trying to get support excessive wait times. I wish you would raise the price and funnel it all into support. POOOOOR reporting of usage. Auto Update of clients is a pain, why not just give a button "upgrade all" and be done with it all. Yes I would manually update a set of seats, if all good click [update all], and be done with it. Yes ...
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S
Stephen
02/19/19
Quick and easy to do remote support to…
Quick and easy to do remote support to staff computers.
C
Connor
02/19/19
Good product toxic sales close to fraud
Good product toxic sales close to fraud
I
Ian
02/19/19
Good enough
Not the cleanest, or the fastest but very affordable. They actually pick up the phone when you cal tech support.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].