8.9
Spot Score
ConnectWise Control Reviews in July 2026: User Ratings, Pros & Cons
Empower your team with secure remote access.
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Starts from $33 / month when yearly
ConnectWise Control Reviews & Ratings
Spotsaas Editor’s POV
ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution. The customizable interface and branding options enhance professionalism ...Read more
ConnectWise Control pros and cons
Covers remote support with a toolbox for troubleshooting, file transfer, live chat, and multi-monitor support.
Easy client connections with a customizable toolbox and multi-monitor feature.
UI with customization options, communication tools, and machine access.
Handles remote access, file transfer, and command execution for support workflows.
Potential learning curve for new users given the extensive range of features.
Support limited to chat or email; no telephone support.
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Showing 341-350 out of 941
S
Steve
07/05/19
Great product
Great product
A
Anonymous
06/28/19
The fantastic remote connection system.
What do you like best? I have been working as a member of the technical support team of a software company for more than 8 years and I can say that ConnectWise Control I like to use it not only for its clean, modern and friendly interface but also allows me to have a direct communication with the client or a member of my team that has problems with your computer. I really like to be able to use your chat system because I can know the needs of the client in real time before ...
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L
Lance
06/21/19
Really great software
Really great software! I have used it for over 8 years now, fits all my needs!
T
Thommyson
06/17/19
Solid product - support adequate
We use Connectwise Sell with an integration to NetSuite. There are some complexities in our business that Connectwise Sell handles better than NetSuite in the quoting process. Support tools have been adequate.
SM
Steve Manser
06/15/19
Without a doubt the best
Without a doubt the best, cleanest, easiest solution I've tried over the past 20 years in IT support. I purchased the onsite product for 2 technicians 5 years ago and it has served me very well, some great features like quick connections, preview of remote screen, notes, software version on remote screen, chat and time line. I really couldn't do my job properly without it. I've tried many others including Teamviewer, Splashtop, Anydesk, Logmein etc
A
AZJames
06/15/19
Good job by tech support
Good job by tech support. My problem was solved quickly by changing the video driver on the host.
D
Dieter
06/14/19
It's still a bit awkward for my customers ...
It's still a bit awkward for my customers to download and install the hosting client. This happens about 50% of the time.
J
Jay
06/14/19
Great way to manage remote access!
Great way to manage remote access!
IT
IT Tech
06/13/19
Not as good as Teamviewer but the price…
Not as good as Teamviewer but the price was excellent. The downside is that it requires Java to be installed on both machines and most browsers have Java blocked. So far the only browser that I can get it to work with is Pale Moon.
A
Armando
06/09/19
Seems as of late every time we need…
Seems as of late every time we need anything from connectwise it either takes days or doesn't get responded at all until we bomb them with tickets. Far from what I remember connectwise support to be but i guess this might do with people they laid off since the sale.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].