Confluence Reviews in June 2026: User Ratings, Pros & Cons

Confluence is easy to use but could use some improvements

What do you like best? Easy user interface; easy to edit and update fields, add content, etc. What do you dislike? Unless you have Confluence linked to your email, notifications are non-existent when someone updates a field or adds new content. What business problems are you solving with the product? What benefits have you realized? Lab workflow.

Confluence Experience

What do you like best? One repository, few good templates for documentation. What do you dislike? Lot of templates are add ons which costs extra money What business problems are you solving with the product? What benefits have you realized? Documentation and a single repository for all

Technical Support Analyst

What do you like best? The integration of the different features such as JIRA and Service Desk. What do you dislike? Searching and querying is not always consistent and problematic when identifying reported issues. What business problems are you solving with the product? What benefits have you realized? We use Confluence for documentation and a knowledge repository.

Great Reference!

What do you like best? I like how Confluence is used to be a reference amongst the company. I also like the different macros you can use to customize the pages. What do you dislike? It seems a little outdated and editing could be more user-friendly. Recommendations to others considering the product Very helpful! What business problems are you solving with the product? What benefits have you realized? It's a great reference.

Confluence: A Collaborative Wiki

What do you like best? Easy Collaboration with entire team and a great space to ask questions and receive advice What do you dislike? Not the most intuitive to search, but this could be the way my company has structured it What business problems are you solving with the product? What benefits have you realized? Confluence allows for multiple “sites” to be nested under one organization making it easy to organize knowledge.

Flexible and Functional

What do you like best? We use Confluence for planning all our product development and engineering resources. It's flexible enough to serve multiple teams. What do you dislike? Configuration can be a real pain - there are a lot of options, so there's a lot of setup required. Recommendations to others considering the product Do the free trial, look for best practices, etc. What business problems are you solving with the product? What benefits have you realized? We wanted something ...

Great collaboration software for truly living documentation

What do you like best? I like the editing tools and the richness that is available from the form-builders and other more advanced WYSIWYG tools. What do you dislike? Sometimes the linking and x-referencing capabilities of the product can be frustrating. Recommendations to others considering the product Make sure your entire staff / org. commit to using this product - it takes a village. What business problems are you solving with the product? What benefits have you realized? We ...

Clean interface

What do you like best? Very clean and powerful. Very user friendly, intuitive and easy to learn. What do you dislike? Not a great onboarding experience. would have loved an in-product tutorial to walk first time users through all the capabilities that exist. Recommendations to others considering the product Go for it !! What business problems are you solving with the product? What benefits have you realized? Improved collaboration

This is a great tool to communicate with many people across many topics, but can be over-complicated

What do you like best? I like that information can be divided by topic/department/project to keep it organized. I like that calendars and documents can be embedded and that comments can be added to any page. I also like that you can only follow the pages that pertain to you with alerts. What do you dislike? I think that this tool can easily grow out of control if the layout isn't planned carefully in advance. It is also a bit overwhelming to get used to until you're trained. ...

Atlassian is really building mature products that stand out.

What do you like best? Having used confluence for years, I have come to appreciate its mature toolbox of collaboration and content feature set. It's a good alternative to SharePoint or a stripped down wiki. What do you dislike? Workflow options are limited, and not enough integration with jira What business problems are you solving with the product? What benefits have you realized? Content that intranet platforms would typically handle, documentation, training, and project brainstorming.