Confluence Reviews in May 2025: User Ratings, Pros & Cons

Confluence Review

KnowledgeBase and Documentation Wiki

What do you like best? The ability for live collaboration via Synchrony. The high level of customizability. The ability to Save for later / star an article which Jira is still unfortunately lacking. The ability to link over to Jira via application links and direct project issue to space linkage makes this a great pair and almost a must alongside Jira. What do you dislike? The permission structure is too separate and different from that of Jira. I'm surprised Atlassian has not yet ...

Pretty great, and getting better

What do you like best? Confluence is the best product/project documentation platform out there. It enables project and sub project categorization, link creation, etc. It basically allows you to create you own wiki / website hybrid for internal documentation which is absolutely fantastic for knowledge gathering and archiving in a truly searcheable manner. And because it integrates with JIRA, issue tracking is also possible, making this absolutely a must have. What do you dislike? In ...

Easy to Use

What do you like best? I like how easy Confluence is to use. It doesn't require extensive training to figure out. What do you dislike? There is no much to dislike. I wish there were better templates for creating documentation, or for copying over existing html documentation. What problems are you solving with the product? What benefits have you realized? It is our internal wiki and documentation for all of our products. Easy to share and set permissions on who can view/edit.

Complex for new comers, but very useful tool

What do you like best? It allows to store information about the company and processes in a clear and consistent fashion, at the same time allowing version controlling and reviews to be done by specific people. Is a good knowledge management tool and helps to tie in a lot of different aspects in one place for the distributed teams across different countries. Very recommended if you have large teams that share the same knowledge space What do you dislike? It is a but old looking as ...

Great Knowledge Base for Teams growing at scale

What do you like best? Not a huge learning curve, and the ability to make content look clean and organized is a plus What do you dislike? Uploaded files tend to look less organic to the surround content What problems are you solving with the product? What benefits have you realized? A centralized knowledge base with the right permissions for an organization growing at scale. Permissions allow only those who need access to certain spaces to access them, edit them, etc.

Very Easy To Use Tool

What do you like best? Confluence is a very easy to use business tool to help teams share knowledge. The platform is intuitive and minimal training is needed to figure out how to use it. The cloud storage style platform is modern while keeping the basic concepts of digital file storage. The email notifications that recommend articles in Confluence that may match what I need to know are very useful and helpful. Personally this is one my favorite features. What do you dislike? I wish ...

Confluence: a powerful ally in developing marketing strategies for activities

What do you like best? In reality, confluence can cover an endless number of situations that deserve organization for a project in general. Confluence makes working with many projects without increasing the degree of difficulty of them at any time, even when they are large projects. Confluence has the advantage of having different templates to create meetings (and if necessary, different notes about them), so that we take the least amount of time possible scheduling them. What do you ...

Great Internal Wiki and Knowledge-base

What do you like best? I love that Confluence has a clean UI, it integrates, more or less, seamlessly with Jira Service Desk, and that it's simple to add both internal documentation, but also KB's to feed into Jira Service Desk. We went from having on-prem or cloud based file storage for multiple documents all over the place to having tightly linked documentation in Atlassian allowing for integration, revisioning, and the ability to access or change it on the fly in the Cloud. What do ...

Pretty great tool to use if you have the time to learn it

What do you like best? I like that it's easy to set-up and add content. It's also easy to integrate with other softwares, making it easier to add documents from Google Drive or charts from LucidChart for example. It's an amazing way for knowledge to be shared across regions and teams - also to make sure that knowledge is not lost whether it's from people leaving or from teams being too large. It's also a great way to have people be proactive in staying on top of new information i.e. on ...