Confluence Reviews in June 2026: User Ratings, Pros & Cons

Confluence for ticket management

What do you like best? Easy to use. Easy to understand. Very organized ticketing system. What do you dislike? Search function is a little wonky. Not the best options for search filters. What business problems are you solving with the product? What benefits have you realized? We utilize Confluence for knowledge base purposes and a ticketing system. Easy to use and great integration features.

Confluence Review - We love it

What do you like best? It stores all our documents regarding project plan, Sprint statuses, software engineering processes, data models and what not. Also, it makes collaboration very easy. What do you dislike? I don't dislike anything about confluence wiki What business problems are you solving with the product? What benefits have you realized? It stores all our documents regarding project plan, Sprint statuses, software engineering processes, data models and what not. Also, it ...

Collaboration for the Masses

What do you like best? Ease of use, search that functions well, dashboards that present relevant information quickly. What do you dislike? The application can get a bit spendy if you need several templates or other plugins to get your workflow dialed in for your individual needs. If you can make-do with some of the built-in features or even have staff on hand that can create custom workflows, you will save a lot in the end. Recommendations to others considering the product Figure ...

Writing articles time to time

What do you like best? Ability to have preview, a lot of things for simple formatting, ability to embed different objects. Ability to insert wide range of UML diagrams. Nice cooperation with JIRA. What do you dislike? Not possible to insert custom interactive objects with active content directly on the article page, like svg images or some tree view objects. What business problems are you solving with the product? What benefits have you realized? Mainly knowledge sharing. Kind of ...

Beneficial

What do you like best? At our company, each team has the ability to create a confluence page. These can be used cross functionally or for just one team. My team utilizes confluence as a place for file storage and it allows the rest of the team members to have one place where they can download any necessary documents What do you dislike? There's a bit of a learning curve when it comes to setting up pages Recommendations to others considering the product If there are opportunities for ...

Definitely the most useful and flexible intranet information web app.

What do you like best? We started using confluence recently. We track all of our projects in a hierarchical format to categorize information. Confluence makes it easy to add hierarchical structure when creating pages. The best thing that I like about confluence is that I can put information up and distribute the information easily to teams that use the information further down our process flow. I really enjoy using all of the macros when creating pages. Just having information on a web ...

Best Way to Share Knowledge

What do you like best? Confluence is versatile in that it can be as easy or as complex as you need it to be. The variety of macros you can add to a page make creating to do lists, calendars, setup guidelines, etc., clean and simple. What do you dislike? It may be a limitation of our company, but when you type in a new label, it doesn't auto-populate, which leads to redundancies in label text. Recommendations to others considering the product Get to know the product and its ...

Multi-Campus use in University System

What do you like best? It allows a data management team with members on 5 campus to share a single space for documents, meeting minutes and important information. This is helpful when we are far apart and don't share other systems. What do you dislike? We have so many systems to be in that I don't use it as much as I should as it is an additional thing to open. What business problems are you solving with the product? What benefits have you realized? Sharing of information with a ...

Confluence Review: Account Manager in Tech Startup

What do you like best? Confluence is a great tool that allows me to work my seamlessly with the different departments in my organization. It's a great place to store knowledge that is needed across the company. What do you dislike? There isn't much, if anything, to dislike. What business problems are you solving with the product? What benefits have you realized? Organization of our internal documents was a struggle but Confluence allows us to have a singular, easily editable source ...

Useful Knowledgebase Tool

What do you like best? It's got great searchability and integrates with JIRA. Customizable homepages/views make for a useful efficiency tool. What do you dislike? weekly meetings with recurring tasks can potentially end up cluttering my tasks feed. Recommendations to others considering the product Get to know the modules available when customizing pages and spaces. What business problems are you solving with the product? What benefits have you realized? We use this to build and ...