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CoinJar Wallet offers custom pricing plan
Coinjar has garnered praise for its exceptional customer support, with reviewers highlighting the quick responses and effective solutions provided by the support team. Users have consistently lauded the platform for its user-friendly interface and ease of use. The support staff at Coinjar have been commended for their professionalism and helpfulness, making ...Read more
Excellent and swift customer support that provides effective solutions.
Support staff are friendly, patient, and provide clear explanations.
User-friendly platform with easy navigation.
Helpful assistance in restoring accounts and addressing issues promptly.
Some users experienced delays and lack of responses from support regarding account and transaction inquiries.
Support response times could be quicker in certain cases, impacting user experience.
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DK
Daniel K
08/01/17
Poor support
Peak volume of support requests or not, two weeks to reply to a ticket about changing an email address on my account is ridiculous. The first reply from the agent was brainless & robotic, it showed he did not even know the features of your own app nor was thinking about my issue in a bigger picture sense to propose a resolution in the first instance. Since my update on the ticket, I have not heard anything for 2 weeks and have just had to log my THIRD ticket for the problem. Coinjar are ...
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DK
Daniel K
08/01/17
Poor support
Peak volume of support requests or not, two weeks to reply to a ticket about changing an email address on my account is ridiculous. The first reply from the agent was brainless & robotic, it showed he did not even know the features of your own app nor was thinking about my issue in a bigger picture sense to propose a resolution in the first instance. Since my update on the ticket, I have not heard anything for 2 weeks and have just had to log my THIRD ticket for the problem. Coinjar are ...
Read more
BH
Bass Hill
07/14/17
Absolutely top company I would be more …
Absolutely top company I would be more than happy to share & recommend
EO
Eduardo O
07/14/17
I had a problem with my phone number …
I had a problem with my phone number which was my fault but the support tem did assist in getting the problem sorted. Responses came through in a few hours which was more than what I needed.
EO
Eduardo O
07/14/17
I had a problem with my phone number …
I had a problem with my phone number which was my fault but the support tem did assist in getting the problem sorted. Responses came through in a few hours which was more than what I needed.
BH
Bass Hill
07/14/17
Absolutely top company I would be more …
Absolutely top company I would be more than happy to share & recommend
CR
Colin Read
07/13/17
Had no issues at all
Had no issues at all. I realize with all the hype around bitcoin, it must be a difficult time for the team! Thanks for all the support
SY
Sae Yoon Kwon
07/13/17
Very helpful support team
I had some problems with sign up and account verification, but the support team was extremely helpful and guided me kindly through the process.
JS
John seeck
07/13/17
Being an online company you never know …
Being an online company you never know who your dealing with until you have a problem, I struck a problem and e mailed coinjar as a normal response not emergency, and the response was fast, precise and very professional! Being such a punctual company it showed that there managing skills are on point! Well done coin jar and I look forward to using your services more! Hope this helps John seeck CEO Seecknclean
JH
John Hunter
07/13/17
Prompt and efficient service
Date of experience: July 14, 2017
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