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CogniSaaS - Customer Success Software

CogniSaaS Reviews in May 2025: User Ratings, Pros & Cons

Empowering customer-centricity for streamlined success.

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CogniSaaS Reviews & Ratings

Rating Distribution

Excellent

(79)

Very Good

(29)

Good

(2)

Poor

(0)

Terible

(0)

Expert's Review

CogniSaaS has garnered positive feedback for its ability to streamline project management effectively. Users appreciate the platform for its user-friendly interface, which makes tracking projects across different verticals a breeze. The tool's clarity in displaying project statuses and the option to track multiple timelines within each project separately have ...Read more

CogniSaaS pros and cons

  • Helps to track all of your projects under one roof, enhancing project management efficiency.

  • User-friendly interface that is easy to navigate and provides quick access to project details.

  • Customizable features allow tailoring to individual preferences, improving user experience.

  • Provides insights and real-time updates on project status, facilitating informed decision-making.

  • Some users may find the tool overwhelming due to the richness of features and customizations without sufficient guidance.

  • Limited availability of additional apps and connectors in the Marketplace, restricting advanced functionality expansion opportunities.

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Showing 101-110 out of 110

DC

Debtanu C

08/25/22

4.5 out of 5

"Eased our customer onboarding process."

What do you like best about CogniSaaS? It helps give one screen view of status across clients, projects and associated use cases, We don't have to check multiple tools to figure out the right person and the current status for a particular item.

AU

Anonymous User

08/07/22

5 out of 5

"Better alternative for customer focused project management and value delivery"

What do you like best about CogniSaaS? CogniSaaS has helped the implementation team to have standardized project plans across customers. Status updates can be sent to the customer in a single click. Customers have visibility to the project progress via a portal without the need to login.

JS

Jasraj S

07/31/22

5 out of 5

"Single source of truth for onboarding with focus on value delivery"

What do you like best about CogniSaaS? The platform allows tracking of all ongoing projects with current status and dependency. Key features are: 1) Custom fields to allow capturing details of handover

AP

Amol P

07/28/22

5 out of 5

"Amazing product for B2B Saas Onboarding"

What do you like best about CogniSaaS? The UI and thoughtful features and functionalities. What do you dislike about CogniSaaS?

AU

Anonymous User

07/20/22

4.5 out of 5

"Easy customer on-boarding and efficient requirement prioritization"

What do you like best about CogniSaaS? CogniSaas platform has helped us to quickly onboard new customers/BUs and efficiently prioritize requirements for delivering critical outcomes

AU

Anonymous User

07/10/22

5 out of 5

"Orchestrate successful customer onboarding and continuous value delivery for SAAS implementations"

What do you like best about CogniSaaS? - single dashboard to track revenue and project health - brings multiple teams on a shared workflow, eliminates the need for multiple tools

AR

Aman R

07/10/22

4.5 out of 5

"CogniSaaS (CS) Feedback as an Early Customer"

What do you like best about CogniSaaS? It's trying to solve a very common yet "lesser addressed" problem of structuring things in project management. For SaaS orgs especially, multiple customer onboarding is a paint point along with having visibility on each customer's lifecycle journey. CS is solving a huge problem.

SS

Sandeep S

07/09/22

5 out of 5

"Customer-centric onboarding & project management tool"

What do you like best about CogniSaaS? For us during the customer onboarding & implementations, our CS/Implementation leadership team needed to track answers to these questions on a weekly basis as part of the internal reporting:

AB

Arani B

07/08/22

4.5 out of 5

"Effective project management tool with visibility of use cases and product dependency for clients"

What do you like best about CogniSaaS? Single source of truth for customer onboarding teams. Allows seamless handover from sales and further to the customer success teams. Most used features are:

NK

Nakul K

06/29/22

5 out of 5

"Single source of truth for customer onboarding teams"

What do you like best about CogniSaaS? The tool provides a single repository of all customer information from sales handover till going live. We can manage the entire customer engagement during onboarding via CogniSaaS. The features that helped the most are;