Cloudways Reviews in June 2026: User Ratings, Pros & Cons

Just taking support from their team

Just taking support from their team. The support engineer Bilal solved all of my issues. It takes almost 1 hour and 50 minutes. Great support

Their customer service is phenomenal

Their customer service is phenomenal. I was dealing with Mr. Bilal and he helped me with all my issues patiently and was well spoken. They are really good at their work.

I could not be happier with Cloudways…

I could not be happier with Cloudways hosting. They are responsive, knowledgeable, and helpful. Hamza spent over an hour with me today, patiently troubleshooting database issues until the problem was fixed.

I've been with Cloudways for around 3-4…

I've been with Cloudways for around 3-4 years and I highly rate them. Virtually all of the support people I have spoken to over the years usually go above and beyond to help. In particular Javiria today was super helpful in doing something technical on the backend of my website which would have taken me ages to figure out. I am very happy with the speed of my website and server stability to boot. Thanks, guys and gals.

Shariq's invaluable help

Shariq helped me form a balanced opinion on my issue and answered all my queries in a very comprehensive and supportive manner, keep up the great work!

Cloudways support is hands down the best in the industry

I have been with Cloudways for a few years now and 100% of the support I have ever reached out for I have spoken to an agent in less than 2 minutes every time, and never once I have left the chat without the answer I needed. Somehow everyone always knows their stuff so well. But in this case just now I spoke with Maryam and she found the problem that I spent 2 hours on before I messaged support, and she caught my error in 2 minutes, and I just had to leave a review for her because she was ...

Excellent Service and Prompt Resolution!

I recently had a payment issue with CloudWays, and I must say, their customer service with Mohsin Ali and response time truly impressed me. My experience with CloudWays through Mohsin Ali's service and response time was outstanding. They demonstrated a genuine commitment to customer satisfaction and proved their dedication to helping me during challenging situations. I'm truly appreciative of their assistance. Kudos to the Mohsin Ali and the support team for their excellent service!

"It has been a wonderfully orgainzed and easy time using cloudways"

What do you like best about Cloudways? Low communication for unimportant matters while having prompt timing and exact days of getting emails on billing and invoices and letting us know our budget

Cloudways Support Always Helpful

Pleasure talking to Shariq from Cloudways Support. He was very professional, courteous and fast to help clear my disk space for me.

Shariq was of great help

Shariq was of great help! Very patient and answered all my doubts. Thanks a million!!!!