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9.8

Spot Score

Cloudways - Cloud Management Platform

Cloudways Reviews in July 2026: User Ratings, Pros & Cons

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4.8

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Cloudways Reviews & Ratings

4.8

Excellent

Based on 1843 reviews

Rating Distribution

Excellent

(1811)

Very Good

(9)

Good

(1)

Poor

(1)

Terible

(21)

Spotsaas Editor’s POV

Cloudways has garnered a strong reputation for its exceptional customer support, as highlighted by recent reviews. Customers have consistently praised the knowledgeable and efficient support they received, with names like Areeb, Ali, Zoha, Javiria, Sushant Chawla, Hamza, Rashmi, and Aman standing out for their exemplary service. Users appreciate the quick ...Read more

Cloudways pros and cons

  • Consistently exceptional support team with prompt and knowledgeable assistance.

  • Personalized and patient support, especially for non-tech users, ensuring effective issue resolution.

  • Limited usability for users who require advanced customizations without extensive technical knowledge.

  • Dependency on staying updated to prevent compatibility issues with the platform's evolving features.

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Showing 1781-1790 out of 1843

A

Ayesha

03/14/20

5 out of 5

Would recommend Cloudways any day of the week!

Cloudways has been absolutely brilliant in helping me migrate my website over. Their response rates are excellent and really fast (even with the time difference). I’m not very clued on when it comes to the technical side of my website but Emmad at Cloudways has made it so easy. He provided me with support every step of the way and has been great at getting back to my questions very quickly and very well. I would recommend Cloudways to anyone who has a website and wants an excellent hosting ...

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JS

Jose Suarez

03/12/20

5 out of 5

Highly recommend!

I don't normally write reviews, but hands down since I switched over from HostGator to Cloudways my websites have been bug free and smooth for my business. Cloudways is easy to use and very affordable. I highly recommend them to anybody looking for a reliable hosting platform.

GO

Gift Obey

03/10/20

5 out of 5

Great and prompt customer service.

Great and prompt customer service.Helped me resolve within minutes a serious issue with the display of my site.

UI

User in Retail

03/09/20

5 out of 5

Great, reliable and affordable Cloud Hosting Provider

What do you like best? Cloudways is my go-to Cloud Hosting Provider. They provide managed virtual servers with a lot of freedom in choosing configuration options and addons. It is really easy to add SSL certificates for your domains, deploy apps with a few clicks and the performance is really best-in-class. The support team is very helpful and is always available to help you with questions. And last but not least: the pricing is very competitive! What do you dislike? No direct ...

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DS

Daniel Smith

03/06/20

4 out of 5

I have very much enjoyed working with…

I have very much enjoyed working with Cloudways and their managed hosting platform. Not only is my site lightning fast, but anytime I have encountered a problem with my site, tech support has always been responsive and very quick.I most recently was helped by Sajjad and they were able to find the information I was looking for very quickly, and being friendly all the while. Thanks!

MB

Marco B.

03/05/20

5 out of 5

I can vouch for Cloudways

Really, really happy I've found Cloudways. Their system is awesome and their support is much better than what should be expected for the prices they charge.Thanks guys!

IC

Inner Circle

03/04/20

5 out of 5

Just simply perfect support every time

Just simply perfect support every time, whether in this case with Faizan Younus on live chat or sending in tickets it is just superbPatience, understanding, clarity... just brilliant

E

Erin

03/03/20

5 out of 5

A brilliant tech support experience - so impressed!

I just dealt with Owais. I'm super impressed with his handling of my issue. It was complicated for me to explain, involved many aspects so could lead to many avenues. He listened to me, was patient, understanding and didn't seem to jump to any conclusions that made us go around in circles. He helped me work through root cause analysis simply and quickly, ultimately ending with the fix. So happy! Thanks Owais, you're the best!!

KT

Ko Thein Aung

03/03/20

5 out of 5

Ecxellent hosting ever

Ecxellent hosting ever

NL

Nathan Lucas

02/29/20

5 out of 5

I heard their support was bad, but then this happened...

I really wanted to try Cloudways for all their functionality. I was using WPXhosting which is known as the fastest wordpress hosting. WPX has AMAZING chat support. If you have any issue, they fix it for you quickly. This made it harder to think about coming to Cloudways after hearing about their support (Not good things).Day 0 with Cloudways:I was frustrated because you have to go through a verification process, which includes sending them an official I.D.They do this for security/spam ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].