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9.8

Spot Score

Cloudways - Cloud Management Platform

Cloudways Reviews in July 2026: User Ratings, Pros & Cons

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4.8

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Cloudways Reviews & Ratings

4.8

Excellent

Based on 1843 reviews

Rating Distribution

Excellent

(1811)

Very Good

(9)

Good

(1)

Poor

(1)

Terible

(21)

Spotsaas Editor’s POV

Cloudways has garnered a strong reputation for its exceptional customer support, as highlighted by recent reviews. Customers have consistently praised the knowledgeable and efficient support they received, with names like Areeb, Ali, Zoha, Javiria, Sushant Chawla, Hamza, Rashmi, and Aman standing out for their exemplary service. Users appreciate the quick ...Read more

Cloudways pros and cons

  • Consistently exceptional support team with prompt and knowledgeable assistance.

  • Personalized and patient support, especially for non-tech users, ensuring effective issue resolution.

  • Limited usability for users who require advanced customizations without extensive technical knowledge.

  • Dependency on staying updated to prevent compatibility issues with the platform's evolving features.

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Showing 1601-1610 out of 1843

陳珮綺

09/02/20

5 out of 5

Thanks a lot for help

Today, I am very grateful to Ovais Hussain for his help, because I am not familiar with the host. Fortunately, your help allowed me to successfully complete the procedure I want to deal with.

JW

Jakub Wójcik

09/02/20

5 out of 5

The best Managed Cloud Hosting

Tired of another hosting providers I decided to use power of the cloud services. Because of the lack of cloud admin skills I chose Cloudways and I will never go to another hosting provider again. They have great knowledge base, superb UX in their system and great support. Using cloudways is super easy and it saved me tons of time. For example you can clone your website with just two clicks. The support team has all of the required skills and knowledge and is really helpful. On my last call ...

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BH

Ben Hall

09/02/20

5 out of 5

the GM helped me fast and easy to get…

the GM helped me fast and easy to get the info I was after clean and understanding

A

Annemieke

09/02/20

5 out of 5

Ovais Hussain very fast and friendly

Ovais Hussain of Customer Success Cloudways team helped me out with a financial issue. Fast, friendly and clear answer. Just what I needed.

S

SirBŪHO

08/28/20

5 out of 5

everything was easy and timely

everything was easy and timely

JG

José Gonçalves

08/28/20

5 out of 5

You are the best!

You are the best!

FU

Fahad Ur Rehman Khan

08/27/20

1 out of 5

So i decided to join Cloudways from…

So I decided to join Cloudways from Siteground after reading about it. So I started migrating my website, as I did, I found out my website on shared hosting worked much better than their server.Before buying their services I had few questions, so a guy named "Asif" who is apparently the Customer success executive, kept sending me the same pre-written email for all the questions I asked, and then stopped replying me Later, my Websites started getting broke, keeping the fact in mind that my ...

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IN

Isus Navas

08/25/20

5 out of 5

Amazing quick support in solving all…

Amazing quick support in solving all the problems. Website was migrated in less than 48 hours. On every question support did their best and fixed all the problems we had. Now woocommerce store with more than 1k products and a lot of attributes is loading in 1 second with a ton of optimization left to do. Everything is working properly.Big thanks to Mujtaba Naeem, Soban and everyone else involved.

N

Nishanth

08/25/20

5 out of 5

Best hosting experience ever

Best hosting experience ever. Cloudways is really a value for money hosting option. My wordpress site which gets 200+ unique visitors a day with sometime 25+ users at the same time, holds steady with no spike in CPU/RAM usage in Cloudways. Their support is also excellent, never had to wait more than a minute for support. In tricky situations, their first level agents may not be able to resolve issue, just ask them to escalate to a Cloud Engineer or raise a ticket to escalate. The support is ...

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PK

Prafull Kachhadiya

08/25/20

5 out of 5

AWESOME

We have launched our Magento 2 store on cloudways and it was running awesome and we have got more than 20% of increase in our sales just because our website is super fast on Cloudways servers.I am really impressed with Support team they have. If you are having any problem just open live chat and explain problem to them and problem will get resolved.We were running same store on different server and it was ran about 5 years but everytime we were havign problem with site speed, but cloudways ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].