9.8
SpotScore
Cloudways Reviews in September 2026: User Ratings, Pros & Cons
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Cloudways Reviews & Ratings
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Spotsaas Editor’s POV
Cloudways' support team receives consistent praise in reviews, with customers noting quick issue resolution and detailed technical explanations. However, verify during your demo that support response times match your business hours—the team is based in Pakistan and may have timezone delays for US/EU users. Ask specifically about SLA guarantees for critical ...Read more
Cloudways pros and cons
Consistently exceptional support team with prompt and knowledgeable assistance.
Personalized and patient support, especially for non-tech users, ensuring effective issue resolution.
Limited usability for users who require advanced customizations without extensive technical knowledge.
Dependency on staying updated to prevent compatibility issues with the platform's evolving features.
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Showing 1521-1530 out of 1843
M
Mark
10/12/20
my rep was able to assist me right away…
my rep was able to assist me right away after I described my issues. He/She was very knowledgeable and work at a fast pace to resolve my issue. Thanks !
SB
solomon b
10/11/20
Excellent Support Team
What do you like best? Cloudways Support team always supports any problems you may have at literally any time of day. I was told you have to be quite tech knowledgable to be able to use Cloudways and that its not for beginners. While I'm not a beginner, I can absolutely see anyone using cloudways services equally as the Support engineers will always hold your hand through anything you need. What do you dislike? Nothing, everything checks out. Great service, great support. What ...
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AS
Alice Simmons
10/11/20
Fake 5 Stars reviews! Hosting Fraud!
Did you ever read the 5 stars reviews here in Trustpilot for Cloudways? Just take a look.. they are all giving thank you to the same person.. how can be possible? The same person cannot be everywhere, don't you think? If this person is everywhere, maybe it's just a fake name for user Agents.. as John Doe speaking with all customers!.. Or maybe the EGO of the person who wrote those reviews is so big, that he cannot stop to speak about himself.. anyway!.. Lets speak about cloudways ...
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HM
Houmame Messaoudi
10/09/20
A Huge 5 stars for HUSSAIN OVAIS
I am just out of words to describe the level of competency, professionalism, skill and communication from the ovais Hussain . I am very pleased and excited about the product and would love to buy further services from couldways . HUSSAIN OVAIS has gone out of his defined service to give me a world-class servic Very satisfying and overwhelmed with the communication and everything. A Huge 5 stars for HUSSAIN OVAIS.
NP
nicoletta papa
10/09/20
Wonderful Account
Smart, kind and very speed.
JK
Jabin Kadel
10/09/20
I am so much impressed
Impressed with the level of services provided by cloudways. Support is the fastest and available at any time like a close friend. Easy server management and most important no downtime at all.Simply, the 5 stars hosting
MK
Mike Kim
10/09/20
Their support is excellent
Their support is great. Ovais Hussain was quick to assist with billing issues. He was professional and knowledgeable; he helped settle the issue I was having.
D
DRH
10/09/20
Great assistance
Jawwad Khan was very helpful and assisted me very well!
NK
Nithya Krishna
10/08/20
Rameez Yar Khan helped me with my…
Rameez Yar Khan helped me with my migration and gave all kb required . he was of grt help
L
Linus
10/08/20
Just brilliant, It's fast, stabel and feature rich
Just brilliant. I have been a customer for over 4 years and I'm very satisfied with the service.It's feature richIt's fastIt's stableAnd the 24/7 support is good.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].