9.8
SpotScore
Cloudways Reviews in September 2026: User Ratings, Pros & Cons
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Cloudways Reviews & Ratings
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Spotsaas Editor’s POV
Cloudways' support team receives consistent praise in reviews, with customers noting quick issue resolution and detailed technical explanations. However, verify during your demo that support response times match your business hours—the team is based in Pakistan and may have timezone delays for US/EU users. Ask specifically about SLA guarantees for critical ...Read more
Cloudways pros and cons
Consistently exceptional support team with prompt and knowledgeable assistance.
Personalized and patient support, especially for non-tech users, ensuring effective issue resolution.
Limited usability for users who require advanced customizations without extensive technical knowledge.
Dependency on staying updated to prevent compatibility issues with the platform's evolving features.
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Showing 1391-1400 out of 1843
J
James
10/16/21
Few companies I know offer real free…
Few companies I know offer real free trial for cloud based servers without the need for a credit cards. Tested out their services both online and e-mail. I must say I am very impressed and so much better than most tech companies I deal with before. End up signing up for their server and switch from my share hosting to their server. The speed is so fast making it impossible to return to shared server. Excellent Job.
CT
Chutzpah Tees
10/15/21
Overall very good, and I wish they had more support reps like Salwa
This review is mainly about Cloudways support. Not all of their support reps are great, but most are. Some are extraordinary. I had some issues, and a rep named Salwa spent a lot of time explaining things to me, and she also fixed my problems. I have been with Cloudways for a few years now, and overall I am happy with them. Sometimes I run into things that seem confusing, but that might be because I'm very literate in certain areas of website development. I love that Cloudways offers free ...
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SS
Save Spruce Creek
10/14/21
Great DNS Migration Support
Usama Zafar provided phenomenal support as I worked on a website migration and DNS setup. I highly recommend this site and their excellent IT help!
E
EGS
10/12/21
Thank you Usama!
Am new to Cloudways and needed a hand finishing the migration successfully. My site is up and Usama helped me cross that welcome line. Thanks! So far I'm excited to say my site is loading much faster than it had before switching to Cloudways. A good thing.
G
GB
10/12/21
Need support / assistance to pay the…
Need support / assistance to pay the outstanding invoice.
AZ
Alkrenawi Zid
10/12/21
Amazing support service
Shaheer Gadit is amazing, He help me to solve complicated issues with production server, that block me from month ago to deploy a new features, so he save my day, week and month,I really appreciate his support.
AV
Alex Valassidis
10/11/21
The best service ever!!
The best service ever!!! Excellent, really no words, Cloudways is the best!!! Highly recommended.
KM
Kanishka M Gunathunga
10/08/21
Good support service
Good support service
HS
Hesham Saad
10/08/21
Really Awesome
Really Awesome, Speed and Commitment supporting Highly recommended
RP
Rajendra Patel
10/08/21
Fantastic Support at Cloudways
Hi,I am new to your service. I have found your support has been of great quality. The support has been fantastic each time I have asked for help.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].