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9.8

SpotScore

Cloudways - Cloud Management Platform

Cloudways Reviews in September 2026: User Ratings, Pros & Cons

Effortless cloud hosting, simplified.

4.94

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Cloudways Reviews & Ratings

4.94

Excellent

Based on 1680 ratings & 1843 reviews

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Rating Distribution

Excellent

(1811)

Very Good

(9)

Good

(1)

Poor

(1)

Terrible

(21)

Spotsaas Editor’s POV

Cloudways' support team receives consistent praise in reviews, with customers noting quick issue resolution and detailed technical explanations. However, verify during your demo that support response times match your business hours—the team is based in Pakistan and may have timezone delays for US/EU users. Ask specifically about SLA guarantees for critical ...Read more

Cloudways pros and cons

  • Consistently exceptional support team with prompt and knowledgeable assistance.

  • Personalized and patient support, especially for non-tech users, ensuring effective issue resolution.

  • Limited usability for users who require advanced customizations without extensive technical knowledge.

  • Dependency on staying updated to prevent compatibility issues with the platform's evolving features.

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Showing 1381-1390 out of 1843

RR

Rosa Rojas

10/29/21

5 out of 5

Great attention from Bushra

Great attention from Bushra

JM

Joel Mwakasege

10/28/21

5 out of 5

Satisfying Support Experience

I was having a dilemma with SMTP there is a recommended SMTP called Elastic Emails - There is a guide to add the details in my domain registrar but the task is daunting. I asked for Technical assist I was assisted with Fatima Jafri. Patience, expertise, and kindness are what I can describe in my 20 minutes or so were. I'm extremely satisfied. The help was on time too.

MF

Md Firan Mondal

10/27/21

5 out of 5

Gratitude to Ms Mubashira

This is my heartfelt gratitude to Ms. Mubashira! Best efficient, problem-solving, technically sound, and highly energetic team member, appreciateShe solved all my website's critical problems within a short time.

DC

DaVinci Carpet Cleaning

10/27/21

5 out of 5

Helped me very quick

Great guy, knows his stuff

ZT

Zvi Twersky

10/26/21

5 out of 5

Best service in the world!!

Best service in the world!!

AG

Anthony Gualdi

10/23/21

2 out of 5

I hate this company so much

I hate this company so much. I can never understand what the hell they're saying and they can't type in English.

AK

Anggi Krisna Suputra

10/21/21

5 out of 5

I Like the speed

I Like the speed, this hosting is the best for speed!

H

Helene

10/20/21

5 out of 5

thank god it was cloudways

I just had the benefit of help from Usama Zafar at Cloudways and he let me back into my site after being locked out and helped me with everthing and more that I could possibly have wished for.

AS

Andrew Slabbert

10/20/21

5 out of 5

THE BEST!

Amazing! Lightning fast! Love the software. Super user friendly and tons of features.Well done cloudways!

J

J.M

10/18/21

5 out of 5

Junaid from Cloudways solved all my…

Junaid from Cloudways solved all my speed challenges, he happily and eagerly worked with me to make sure my site was fast! A true asset to Cloudways. Best in the business. Thanks again Junaid.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].