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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in June 2026: User Ratings, Pros & Cons

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4.39

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CloudTalk Reviews & Ratings

4.39

Very Good

Based on 1369 ratings & 1369 reviews

Rating Distribution

Excellent

(914)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Spotsaas Editor’s POV

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 921-930 out of 1369

AR

Abílio R

01/21/21

5 out of 5

"Increíble herramienta y soporte muy atento en todo momento"

What do you like best about CloudTalk? Lo que más me gusta es la manera simple de la interfaz para trabajar. Además permite hacer muchas configuraciones diferentes lo que ayuda a crear diferentes embudos.

AS

Andrej Saxon

01/21/21

5 out of 5

Easy to use call center for our business

PROS: I need to say it was really easy to proceed with the integration of CloudTalk with LiveAgent. I love when things go smoothly and this was the case! It is unique to find a toll with such good support and documentation which was extremely helpful. Work with the call centre is very easy, the learning process of our agents was fast. The interface is very intuitive and user-friendly with modern design aspects. I can easily find everything I am looking for even when I was starting with this ...

Read more

AU

Anonymous User

01/20/21

3.5 out of 5

"Overall it's a good tool, but there are some cons"

What do you like best about CloudTalk? Easy interface, good quality of the connection, responsive support, integration with front What do you dislike about CloudTalk?

AU

Anonymous User

01/20/21

4 out of 5

"Cloudtalk Review"

What do you like best about CloudTalk? It is easy to use, and the platform is very complete What do you dislike about CloudTalk?

AU

Anonymous User

01/20/21

3.5 out of 5

"Overall it's a good tool, but there are some cons"

What do you like best about CloudTalk? Easy interface, good quality of the connection, responsive support, integration with front What do you dislike about CloudTalk?

AU

Anonymous User

01/20/21

4 out of 5

"Cloudtalk Review"

What do you like best about CloudTalk? It is easy to use, and the platform is very complete What do you dislike about CloudTalk?

BR

Baruc R

01/19/21

4 out of 5

"Good option for international calling."

What do you like best about CloudTalk? It's really simple to use, very friendly, It's not hard to find your way around. I can track my calls, make records out of them. Analyze the data can improve our metrics and it can help us achieve our goals. Also, the price is more affordable than any phone plan on the market, which helps us to stick with our budget. Also, there are no fees for roaming, which could be very problematic while traveling.

MT

Michal Trojan

01/19/21

4 out of 5

Mocern IVR that is easy to use

PROS: Modern design, great web app that is working flawlessly on my MAC. CONS: No mobile app (I would love to have one).

MT

Michal Trojan

01/19/21

4 out of 5

Mocern IVR that is easy to use

PROS: Modern design, great web app that is working flawlessly on my MAC. CONS: No mobile app (I would love to have one).

BR

Baruc R

01/19/21

4 out of 5

"Good option for international calling."

What do you like best about CloudTalk? It's really simple to use, very friendly, It's not hard to find your way around. I can track my calls, make records out of them. Analyze the data can improve our metrics and it can help us achieve our goals. Also, the price is more affordable than any phone plan on the market, which helps us to stick with our budget. Also, there are no fees for roaming, which could be very problematic while traveling.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].