9.6
SpotScore
CloudTalk Reviews in September 2026: User Ratings, Pros & Cons
Efficiently elevate call center performance.
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CloudTalk Reviews & Ratings
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Spotsaas Editor’s POV
Cloudtalk's customer support team handles number porting and account setup quickly. The platform includes call routing rules, call recording, and detailed call logs—standard features for a cloud phone system. Setup takes 15–30 minutes for most users; verify in your demo that call forwarding rules match your team's workflow before committing. Key limitations: ...Read more
CloudTalk pros and cons
Easy to use interface with direct integration for productivity tools like CRM systems.
Fast and responsive customer support appreciated by users for efficient issue resolution.
Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.
Reliable call quality even for international calls, reducing concerns about signal quality and cost.
Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.
Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.
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Showing 911-920 out of 1369
AR
Anonymous Reviewer
02/10/21
Really great services but a bit expensive for our volume
PROS: UI and connectivity. The best part of Cloudtalk was the we didn't have to train new users to adopt it. They knew what to do. CONS: Pricing - We call in multiple countries and the pricing in EU is a bit higher when compared with other providers.
AR
Anonymous Reviewer
02/05/21
Practical call centre tool with cool UI
PROS: Cool and simple UI, all team members are able to use it right away. No need of any training. CONS: Various pricing modules when managing calls internationally.
AR
Anonymous Reviewer
02/05/21
Practical call centre tool with cool UI
PROS: Cool and simple UI, all team members are able to use it right away. No need of any training. CONS: Various pricing modules when managing calls internationally.
VM
Veronika Mužiková
02/01/21
CloudTalk makes work more efficient.
PROS: Good support, and easy to use system. Friendly and intuitive online platform that save the time in work. CONS: The software works well, I did not recognize any problems.
MF
Mária Fe?iková
01/30/21
It is very convenient to use, saves time and the design is really cool.
PROS & CONS What are the best aspects of this product? It's very convenient to use, saves time and the design is really cool.
MF
Mária Fečiková
01/30/21
It is very convenient to use, saves time and the design is really cool.
PROS: It's very convenient to use, saves time and the design is really cool. CONS: Sometimes I have problem to log-in
AR
Alistair R
01/27/21
"Lots of features, too many issues"
What do you like best about CloudTalk? I feel a bit sad writing this review but firstly I want to say as a tech business owner I do understand how difficult it can be to find a balance between releasing killer features and stability of product.
AR
Alistair R
01/27/21
"Lots of features, too many issues"
What do you like best about CloudTalk? I feel a bit sad writing this review but firstly I want to say as a tech business owner I do understand how difficult it can be to find a balance between releasing killer features and stability of product.
AR
Anonymous Reviewer
01/23/21
Good and reliable software
PROS: The software i easy to use and the customer service is excellent. It is also worth the money. CONS: nothing problematic
DB
David Bakare
01/22/21
Simple, effective
PROS: Speed it loads very quickly and very efficiently this service saves me a lot of time instead of having to use the office phone. CONS: sometimes calls can drop but thats very few times.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].