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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in June 2026: User Ratings, Pros & Cons

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4.39

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CloudTalk Reviews & Ratings

4.39

Very Good

Based on 1369 ratings & 1369 reviews

Rating Distribution

Excellent

(914)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Spotsaas Editor’s POV

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 891-900 out of 1369

AU

Anonymous User

03/03/21

3.5 out of 5

"Sr. Sales Manager"

What do you like best about CloudTalk? Ability to call from my computer, easy to use and a simple interface What do you dislike about CloudTalk?

AU

Anonymous User

03/03/21

3.5 out of 5

"Sr. Sales Manager"

What do you like best about CloudTalk? Ability to call from my computer, easy to use and a simple interface What do you dislike about CloudTalk?

AU

Anonymous User

03/02/21

5 out of 5

"Amazing service! Ties in very well with the system used at work."

What do you like best about CloudTalk? Convenience! Very easy to use and finding more and more helpful gadgets within the app. What do you dislike about CloudTalk?

AU

Anonymous User

03/01/21

4 out of 5

"I think it works fine."

What do you like best about CloudTalk? The phone app works good and I can make a lot of calls from it. What do you dislike about CloudTalk?

JJ

Jan Jursa

02/28/21

4 out of 5

Great scalable solution

PROS: Cloudtalk offers simple yet powerful solution for both small and large enterprises. CONS: Customer support could use some more work in terms of how useful or polite they are.

AU

Anonymous User

02/28/21

4 out of 5

"It just works :-)"

What do you like best about CloudTalk? Easy, intuitive and does what it is supposed to do without needing dedicated support to keep things working. What do you dislike about CloudTalk?

DR

Dwayne R

02/26/21

4 out of 5

"So far so good, Its simple and easy to use my only criticism is the integration with zoho."

What do you like best about CloudTalk? Simplicity and the ability to call everywhere at an affordable price What do you dislike about CloudTalk?

AU

Anonymous User

02/26/21

4 out of 5

"Powerful, flexible, easy to use."

What do you like best about CloudTalk? CloudTalk has a powerful call flow builder which is a great selling point for us. We can create complex call routing structures with ease that is much more difficult to do on competing platforms.

MD

Marco D

02/26/21

4 out of 5

"A good way to bring VOIP in Hubspot"

What do you like best about CloudTalk? Good quality - I think based on Twilio Good price

AU

Anonymous User

02/26/21

5 out of 5

"Great dashboard and integration tools"

What do you like best about CloudTalk? The dashboard is amazing and the integration tools are great What do you dislike about CloudTalk?

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].