9.6
Spot Score
CloudTalk Reviews in June 2026: User Ratings, Pros & Cons
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CloudTalk Reviews & Ratings
Spotsaas Editor’s POV
Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more
CloudTalk pros and cons
Easy to use interface with seamless integration for productivity tools like CRM systems.
Fast and responsive customer support appreciated by users for efficient issue resolution.
Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.
Reliable call quality even for international calls, reducing concerns about signal quality and cost.
Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.
Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.
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Showing 841-850 out of 1369
DF
Damian Fe?ik
08/19/21
Intuitive and saving time tool
PROS & CONS What are the best aspects of this product? The system is very easy to use so you do not have to spend a lot of time to explain it for new people in your team, I would say that it is a real-time saver for my company and definitely worth the money.
CO
Conor O
08/18/21
"Buy cheap, buy twice - avoid at all costs"
What do you like best about CloudTalk? The concept is great, an internet based call center and phone management system is a fantastic idea on paper. The ability to use employees phones to route incoming calls would allow a company to operate around the clock across different geographic regions.
JL
Janeil L
08/16/21
"Good platform easy to use"
What do you like best about CloudTalk? Dashboard is easy to use and call quality is good. What do you dislike about CloudTalk?
AG
Andrea G
08/16/21
"Very good phone solution"
What do you like best about CloudTalk? The call quality was very good and the desktop app and backend were easy to use What do you dislike about CloudTalk?
JB
Joseph Balde
08/10/21
One of the worst decisions of my life
We signed up to cloudtalk as we were having an issue with another cloud phone system. Cloudtalk make the issues with the previous company seem like a relaxing massage on a beach - the service literally only calls the phones half of the time and the support does not care. We are moving back to fixed line phones and would recommend you do the same as the internet voip services like this for businesses are just not good enough yet if you're not a super big customers that they are actually ...
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AR
Anonymous Reviewer
08/07/21
super friendly
PROS: super quick and easy to use because every employee since beginnig were able to use it CONS: installation process and wizard was a litlle bit tricky event for ou it department
AU
Anonymous User
08/04/21
"Reliable and intuitive call center solution"
What do you like best about CloudTalk? The way they set up the overall experience from the beginning is just great. It will walk you through all functions in just a few steps and the layout is very nice and clean. It's super easy to learn. Sound quality is great and the amount of integrations covers all major tools and they seem to keep adding more of them all the time.
AU
Anonymous User
08/04/21
"Reliable and intuitive call center solution"
What do you like best about CloudTalk? The way they set up the overall experience from the beginning is just great. It will walk you through all functions in just a few steps and the layout is very nice and clean. It's super easy to learn. Sound quality is great and the amount of integrations covers all major tools and they seem to keep adding more of them all the time.
CC
Ciaran Connolly
08/02/21
Weak system - better in the market. Very tough contracts for customers
Good sales process, the system integrates into our CRM and records calls - which is great. But then the app is glitchy and we missed so many inbound calls. This was really tough. In the end we left with many months left in our annual contract. So we lost this money. Then the company went ahead and took another years payment and the same day I requested a refund, as I believed the account was closed after porting our numbers. I was told that there was no chance - basically they were keeping ...
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J
JV
07/23/21
Stay away at all costs
There is absolutely no way that this company's ratings are legitimate ratings. The services is soo poor, so unusable, so expensive that I can only assume the good ratings must be fraud.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].