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9.6

SpotScore

CloudTalk - Call Center Software

CloudTalk Reviews in September 2026: User Ratings, Pros & Cons

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4.44

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CloudTalk Reviews & Ratings

4.44

Very Good

Based on 1168 ratings & 1369 reviews

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Rating Distribution

Excellent

(914)

Very Good

(342)

Good

(46)

Poor

(22)

Terrible

(45)

Spotsaas Editor’s POV

Cloudtalk's customer support team handles number porting and account setup quickly. The platform includes call routing rules, call recording, and detailed call logs—standard features for a cloud phone system. Setup takes 15–30 minutes for most users; verify in your demo that call forwarding rules match your team's workflow before committing. Key limitations: ...Read more

CloudTalk pros and cons

  • Easy to use interface with direct integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 311-320 out of 1369

AU

Anonymous User

04/19/23

4.5 out of 5

"Just what we need"

What do you like best about CloudTalk? The ability to purchase a local number and call different countries at a very reasonable price. Our campaign was to reach out to International schools in Europe and Asia and we were able to call 70% of the numbers we have on our list which is more than we initially hope for.

GP

Gabriela P

04/18/23

2.5 out of 5

"Ni muy mala, ni muy buena"

What do you like best about CloudTalk? me gusta la lista de trabajo y la forma de describir cada llamada What do you dislike about CloudTalk?

AU

Anonymous User

04/18/23

4.5 out of 5

"Easy to use!"

What do you like best about CloudTalk? I like that you are able to amend settings easily and go back on calls made etc in a very clear way. Customer support is always at the ready.

HA

Hephzibah A

04/18/23

3 out of 5

"GOOD"

What do you like best about CloudTalk? It can be used to call anywhere. And is easy to navigate What do you dislike about CloudTalk?

AU

Anonymous User

04/18/23

4.5 out of 5

"the best voice over ip application i used until now"

What do you like best about CloudTalk? the application's interface is very easy to use and have a lot of useful features like call recording/forwarding and a detailed call log where the missed calls are set as resolved or unresolved.

ZG

Zilia G

04/18/23

5 out of 5

"Buena herramienta para uso de llamadas de empresa."

What do you like best about CloudTalk? Es una herramienta muy fácil de usar e intuitiva. Con historial de llamadas, y muy buenas integraciones. What do you dislike about CloudTalk?

JL

Jass L

04/18/23

5 out of 5

"It is very useful and powerful for communication ."

What do you like best about CloudTalk? It is more beneficial for us working remotely. It allows us to communicate real-time What do you dislike about CloudTalk?

AB

Ace B

04/18/23

5 out of 5

"CloudTalk is easily one of the best voice and messaging applications I have ever used!"

What do you like best about CloudTalk? The most helpful thing I found about CloudTalk is its straightforward use. I learned to use most of the functions in the application without looking at the user guide. I rarely had any issues while using the application and could quickly complete all my calls and tasks.

AP

Abinash P

04/18/23

4 out of 5

"A seamless call software for businesses!"

What do you like best about CloudTalk? It's simple, intuitive, and UI is almost usable with anyone with a little bit of computer knowledge. Makes training the junior a breeze!

AS

Alex S

04/18/23

5 out of 5

"Best Support"

What do you like best about CloudTalk? CloudTalk has THE best support team I have had the experience of working with. What do you dislike about CloudTalk?

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].