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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in May 2025: User Ratings, Pros & Cons

Efficiently elevate call center performance.

4.4

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Starts from $25/User/Month when Billed Yearly

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CloudTalk Reviews & Ratings

4.4

Very Good

Based on 1099 ratings & 1297 reviews

Rating Distribution

Excellent

(842)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Expert's Review

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 231-240 out of 1297

PD

Patrick D

04/22/23

5 out of 5

Cloudtalk - easy to set up, easy to use

Cloudtalk is super-easy to set up and it is very intuitive to use. The prices are ok. The support is very helpful, friendly, and fast.

YM

Yoel M

04/22/23

4.5 out of 5

"How best is CloudTalk."

What do you like best about CloudTalk? The parameters I have access to, the statistics visible, the way calls recordings are easily located. CloudTalk keeps on improving is services, which makes it the best in the endustry.

SM

sanathkumar m

04/21/23

5 out of 5

"Easy-to-use"

What do you like best about CloudTalk? Easy to handle and gives free use of dailer in call What do you dislike about CloudTalk?

BB

Brandon B

04/21/23

5 out of 5

"Good app for incoming and outgoing calls and customer service always on hand to help!"

What do you like best about CloudTalk? Able to record calls and go bac to them in the future Customer service always happy to help What do you dislike about CloudTalk?

MS

Mohamed S

04/21/23

5 out of 5

"User review"

What do you like best about CloudTalk? Simplicity, easy to navigate, buttons are big with correct coloring code, has the option to see current calls and missed calls

LH

Leo H

04/21/23

4 out of 5

"Amazing service"

What do you like best about CloudTalk? It is really easy to call and change numbers on the fly, which is great when you are working with multiple brands. What do you dislike about CloudTalk?

AU

Anonymous User

04/20/23

4 out of 5

"Is working ok, no perfect"

What do you like best about CloudTalk? That stays connected all the time in the phone What do you dislike about CloudTalk?

AU

Anonymous User

04/20/23

3 out of 5

"It's more efficient actually."

What do you like best about CloudTalk? I'm able to reach a lot more numbers. Usually, close to half of my calls aren't reachable because of the sim coverage. What do you dislike about CloudTalk?

AU

Anonymous User

04/19/23

4.5 out of 5

"Just what we need"

What do you like best about CloudTalk? The ability to purchase a local number and call different countries at a very reasonable price. Our campaign was to reach out to International schools in Europe and Asia and we were able to call 70% of the numbers we have on our list which is more than we initially hope for.

AS

Alex S

04/18/23

5 out of 5

"Best Support"

What do you like best about CloudTalk? CloudTalk has THE best support team I have had the experience of working with. What do you dislike about CloudTalk?